Communication channel and frequency

• Provide reports or descriptions of related businesses to the competent authority.
• Participated in discussions, seminars, government meetings and activities, and provide recommendations.
• Disclosures required by law are disclosed on the official website.

Communication Actions

Participated in discussions held by the competent authority, including the following:

• Discussions for signatories of life insurance products.
• Insurance Industry AML/CFT Working Group Meeting.
• Insurance industry risk management discussion meeting.
• Insurance Industry TCFD Communication and Case Compilation.
• Economic and insurance development, Sustainable Development Summit.
• Seminar and meeting on adjustments to product related regulations.
• Meeting discussing information security self-regulation of the insurance industry/Directions for Insurance Enterprises Engaging in Online Insurance.
• "Discussion on the Insurance Industry Adopting a Risk-Based Internal Audit System" and "Insurance Industry Internal Audit Forum"

Communication channel and frequency

• Annual General Meeting
• Extraordinary shareholders meeting
• Investor conference
• Official website
• Market Observation Post System

Communication Actions

• Convened the annual general meeting, established a Shareholders' Interests section on the official website to disclose matters related to corporate governance and shareholders' interests.
• China Development Financial Holding Corporation held investor conferences in Chinese and English.
• The Information Disclosure section on the official website periodically updates the Company's financial overview, credit rating, corporate governance, and implementation of sustainable development.
• Updated financial statements and the annual report on the Market Observation Post System.
• Announced Chinese and English version financial statements and annual reports on the official website.

Communication channel and frequency

• Inquire or file a complaint with the Company via mail, fax, telephone, online message, visit a service counter in person, personal visit, or other channels (including but not limited to the Financial Ombudsman Institution, Financial Supervisory Commission Insurance Bureau, and county/city governments)
• Company website: Inquiries and comments, policyholder section, online insurance enrollment section, stakeholders section, AML section, and free subscription to e-newsletter
• Social media: Facebook, Instagram, Line
• Online interaction tools: i-game, i-inquiry
• Toll-free customer service hotline: 0800-098-889
• Overseas consultation hotline: International call prefix +886-4-36083600
• Overseas emergency hotline: International call prefix +886-2-25360077

Communication Actions

• Issued the policyholder e-newsletter 12 times with a total of 107 articles.
• Provided a policyholder sharing card with 3,804 contracted institutions that provide discounts.
• Received 1,321 complaints in 2022, in which 157 complaints were from elderly, disabled, and disadvantaged people, accounting for 11.9% of all cases.
• A total of 590,449 incoming calls were received in 2022, up 1.10% compared with the previous year.
• A total of 10,889 comments were left on the company website in 2022, and first contact with the commenter was made within 5 hours after the case was assigned.
• A total of 12 overseas emergency assistance services were provided in 2022.

Communication channel and frequency

• Quarterly labor-management meetings
• Diverse training and courses
• Company website "Employee learning" section
• Published an internal publication for employees
• Electronic communication channels: i-Agent digital consultation hotline, elite action digital interaction platform, i-Link APP, hiBox e-mail, office staff and field personnel LINE@Living Circle "China Life e-Family," electronic bulletin board
• The intranet provides employee complaint channels, and complainants can access the information to file a complaint.

Communication Actions

• Organized 4 labor-management meetings were held to report and fully communicate and discuss labor trends, business overview, and labor related matters.
• Published an internal publication for employees 12 times.
• 2 cases involved the labor conditions of office staff, but did not involve a violation of the law.

Communication channel and frequency

• Insurance broker and agent consultation hotline: 0809-008-800
• Bancassurance financial advisor consultation hotline: 0800-580-919

Communication Actions

• Established relationships with 28 banks and 15 securities firms as cooperating channels, and jointly implemented mobile insurance application projects with 6 banks.
• Sales performance of the bancassurance channel reached NT$42.53 billion for the year, in which installment payments of NT$17.793 billion accounted for 41.84%, a record high since the bancassurance channel was established.
• Led the industry in working with Hua Nan Bank in remote insurance enrollment, and led the industry in digitalization results.
• 100% of cooperating channels agreed to comply with AML/CFT laws and regulations.
• Coverage of AML/CFT compliance performance evaluations reached 100%.

Communication channel and frequency

• Established a dedicated unit.
• Published press releases and irregularly produced special topics.
• Held press conferences.
• Maintained relationships with the media and irregularly organized lunch gatherings or dinner parties.
• A note of recent events and highlights is provided to the media for press releases.
• Social media: Facebook, Instagram
• Information disclosures on company website "Latest News."

Communication Actions

• The Public Relations Department is the dedicated unit for daily communication via e-mail, telephone, and messaging software.
• Issued 91 press releases and the number of news reports where China Life actively sent the manuscript, data, or arranged for the spokesperson to be interviewed reached 3,083; 100% of the reports were positive.
• Held 4 press conferences.
• Published 447 posts on Facebook and Instagram, actively create exposure on social media, increased brand awareness, and reached 12 million users.

Communication channel and frequency

• Organize monthly corporate volunteer service activities
• Irregularly sponsor or donate to underprivileged groups
• Irregularly organize charity events based on the topic
• Communication on social media: Facebook, Instagram, Line

Communication Actions

• Provided 6 foundations with approximately 3,400 treating customers fairly trinkets (reflective pendants, safety whistle, metal bag hook, skid-resistant umbrella cane)
• Cooperated with 101 charity organizations, organized 380 charity events, benefited 28,627 participants, and provide 41,933 volunteer service hours.

Communication channel and frequency

• Periodically attend shareholders' meetings and board meetings
• Pay attention to investor conferences of investees and irregularly look into material topics

Communication Actions

• Publish monthly investment reports that review the performance and track the operating status of investees, and submit the reports to senior managers for review; monitor 100% of investees each month.
• Participated in 100% of shareholders' meetings of domestic public investee companies with the scope permitted by law.

Communication channel and frequency

• Information disclosure on "Supplier CSR Section" of company website
• Suppliers sign the "Supplier Corporate Social Responsibility Commitment"
• Supplier Evaluation
• Sustainable Supply Chain Management and ESG EDM
• Qualified construction contractors are updated every year through evaluation meetings

Communication Actions

• The green procurement amount was NT$59.86 million, received a letter of appreciation from the Department of Environmental Protection, Taipei City Government for "implementation of the Private Enterprise and Organization Green Procurement Promotion Project" for the 7th consecutive year, and was once again recognized by the EPA time for "Excellence in promoting green procurement and green consumption"
• 100% of suppliers of general procurement contracts and construction contracts signed the Supplier Commitment to Corporate Social Responsibility.
• Completed the sustainability audit of 12 key suppliers.
• The Supplier Commitment to Corporate Social Responsibility signing rate reaches 100% for construction contracts.
• In the construction category, 10 suppliers were eliminated, 29 suppliers were added, and the number of qualified suppliers increased to 88 in 2023.