China Life uphold the value of being customer-centric when implementing customer-oriented strategies for treating customers fairly. We led the industry in establishing customer service charter in Chinese and English, and disclose our customer service commitment and multiple two-way communication channels to financial consumers, so that customers can access complete services and resources for treating customers fairly. China Life fulfills its corporate social responsibility and promotes sustainability and equality by expanding the concept of treating customers fairly to the family members of policyholders.