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  • China Life Received its 5th TCF Awards
    Taipei, 17 November 2023 – Upholding the spirit of treating customers fairly and empathetically as we would ourselves, China Life continues to implement protection measures for financial customers in response to government policies for inclusive finance. We will continue to strengthen our elderly- and disadvantaged-friendly measures to optimize customer experience. This year, China Life was recognized as one of top 25% performers by the competent authority in Treating Customers Fairly Evaluation, a new record. The Company is among the few that received such honor five years in a row since this evaluation began. Furthermore, China Life also won Microinsurance Business recognition for ninth consecutive years. Other received awards include Caring for the Mentally and Physically Disabled and Elderly Insurance Awards. Under the vision of customer-centricity, China Life will continue to implement treating customer fairly principles for demonstrating a positive industry value and strive for common prosperity to connect the young, elderly, different groups and sectors together. The end goal is to realize our promise to and safeguard policyholders, committing to their prosperity.
    China Life Receives CSEA“Best Customer Experience Enterprise” Recognition
    Taipei, 23 November 2023 – “We strive to do better for our customers!” Adopting a customer-centric approach, China Life’s highest operating principle revolves around creating the best experience for customers. We actively observe their needs and implement technological innovations that improve platform experience. Through three main service models, we integrate on-line/offline services to actively address customers’ needs, continuing to offer heart-warming customer experiences. Winning the trust of customers, China life receives recognition from “2023 CSEA – Best Customer Experience Enterprise Award”, known as the Golden Horse Award in the field of customer service, and is the only life insurer under this award category. 2023 marks the 7th CSEA awards. The Taiwan Contact Center Development Association (TCDDA) has formulated a judge panel consisting of senior professionals, as well as government and impartial institution representatives. With over 100 participating units, the panel selects enterprises and individuals with excellent customer service performance based on four main aspects of assessment: service experience, marketing experience, technology application and training management. This year, China Life offers premium interactive services, providing distinguished customer service experience, worthy of being acknowledged as an industry benchmark. Having received this recognition, China Life will continue to listen to its customers’ voice and refine its services, offering heart-warming customer service experiences, striving to become the “most trusted and recommended life insurance company”.
    China Life Receives “The Asset” ESG Recognition
    Taipei, 22 November 2023 – With the performance of “Treating Customers Fairly practices in diversity and inclusion”, China Life won the "ESG Corporate Awards - Best Initiative in Diversity and Inclusion" presented by a leading international financial media, The Asset. China Life is not only the sole life insurer in Taiwan’s financial sector to win this award, but also the only life insurer in Asia to receive such recognition. The Asset’s ESG awards have long been the benchmark stardard for sustainable development in Asia. In “treating customers as we would ourselves” and upholding a “love and care” approach, China Life is committed to eliminating financial knowledge gap caused by age or language vulnerability, refining services for the mentally/physically disabled, helping the financially vulnerable acquire protection, etc. We have implemented DEI values (Diversity, Equity and Inclusion) from inside the Company to the general public. Such performance earns universal praise from the judge panel. It is a testament to the Company’s dedication to treating customers fairly and alignment with international initiatives. In the future, China Life will continue to advance and work with relevant institutions to promote financial inclusion and strive for SDG “Good health and well-being” and “Reduced inequality,” creating prosperity for all, and become the most trusted and recommended insurance company in Taiwan, as well as a TCF enterprise role model in Asia.
    China Life Won 4 Awards in Insurance Excellence Awards
    Taipei, 16 November 2023 – China Life upholds “customer-centricity” and has continued to innovate its services. We bring fresh insurance experience by leveraging digital services, insurance planning and talent cultivation. China Life’s achievements stood out among 40 peers and was a big winner in 2023 Insurance Excellence Awards held by Excellence magazine. Winners of the 2023 Insurance Excellence Awards were determined by online voting and expert evaluation. China Life received four recognitions: Excellent Talent Cultivation, Excellent Digital Innovation, Excellent Product Innovation, and Excellent Digital Finance. China Life has been actively promoting agency channel transformation. China Life aims to empower the next generation by recruiting, selecting, retaining, and promoting talents. AI-powered digital training tools allow agents to be trained more efficiently. Because of this training method, agents are able to learn and deliver professional services to policyholders. More and more people are concerned about long-term care issue. We take a walk in customer’s shoes and expand the coverage of long-term care insurance. In that way, policyholders can still enjoy a life with dignity despite their care demand. Facing current social trends, China Life continues customer-centric strategy and stays entrepreneurial in digital transformation. China Life’s i-Life APP integrates insurance services into policyholders’ everyday life. This is the tool that helps customers manage their insurance portfolio, bringing fresh insurance experiences. China Life keeps abreast with social trends and is committed to sustainable development. We will continue to cultivate talents and launch digital transformation, providing heart-warming and quality services to set a new paradigm in the industry. The goal is to be the most recommended and trustworthy life insurance company.
    China Life Receives “TCSA” Awards in 6 Categories
    Taipei, 15 November 2023 – China Life's long-term contribution to sustainability continues to be recognized by the Taiwan Corporate Sustainability Awards (TCSA). In 2023, China Life won a total of six awards, including “Sustainability Comprehensive Performance Award - Top 100 Taiwanese Sustainable Corporates Award” and “Corporate Sustainability Reports Award - Platinum Award in the Finance and Insurance Category”, which is the ninth consecutive year of winning the Sustainability Reports Award, indicating continued recognition on China Life’s promotion of sustainability and disclosure of information. In the "Outstanding Sustainability Achievement Award”, the Company was also honored in four subcategories, including “Social Inclusion Leadership Award”, “Talent Development Leadership Award”, “Information Security Leadership Award” and “Innovation and Growth Leadership Award”. China Life President Stephanie Hwang stated, “Our company has been committed to providing insurance services for 60 years. With a vision of becoming ‘the most trusted and recommended life insurance company’, we will continue to expand the protection power to contribute to social stability through sound management and advanced insurance services under the framework of sustainable governance". China Life continues to exercise the power of responsible finance to build a sustainable ecosystem with internal and external stakeholders. This year, China Life was again honored with Taiwan’s Top 100 Taiwanese Sustainable Corporates, demonstrating its outstanding achievements in corporate governance, climate action and deepening social inclusion. In response to the international focus on climate risk management, this year’s Sustainability Report has been expanded to include a column on climate change response and sustainable environmental vision. The application of scenario analysis has been expanded to include a complete disclosure of the financial impacts of climate risk on the Company itself and its upstream and downstream resources, earning the Company the Platinum Award, the highest level in the Sustainability Reports Award. Starting from its core business, China Life has been actively implementing sustainability action plans in all aspects of its operations. Looking ahead, China Life will continue to be a pioneer of sustainability in the industry, supporting low-carbon transformation and a sustainable economy. At the same time, through the perspective of a life training partner, China Life will integrate internal and external resources with the spirit of love and care, and maximize China Life’s impact on society.
    China Life receives SGS IT Awards for Information Security Governance
    Taipei, 06 November 2023 – SGS 2023 IT Awards ceremony was held on November 2. With its stringent information security management, China Life was awarded excellence in information security governance. As the financial service model continues to innovate, various types of fraud, personal data leakage, and improper collection and use of personal information have emerged. China Life has continued to improve its management and technology to build a safe and secure financial service environment that is in line with international standards. We have demonstrated determination to strengthen the ability to protect information, so that policyholders can have peace of mind in handing over their personal information to us. President Stephaine Hwang said that risk management has been China Life's core competativeness. As the life insurance industry manages a large amount of customers' personal information, which could cause irreparable losses in the event of a breach. Therefore, China Life has always held itself to the highest standards in strengthening its personal information protection management capabilities and building various security measures. In the future, we will continue to refine our risk management and operate in a prudent manner, optimize our service experience, and move toward the goal of becoming the most trusted and recommended insurance company.
    China Life Receives Highest Honor in “Digital Financial Award”
    Taipei, 23 October 2023 – At the “2023 Digital Financial Award” ceremony (Oct. 23), China Life was awarded the “Digital Inclusion Award” for distinguished financial inclusion after enhancing financial knowledge of the elderly and the vulnerable groups through digital means. Based on the digital habits of the elderly, China Life launched the “Financial Knowledge Training for the Elderly” initiative that comprises “Insurance Classroom”, “Easy-to-understand Insurance Movement 2.0”, and “Financial Classroom for the Elderly”. Through online tools and digital channels, e.g. one-click share button on Youtube, Facebook, Line, etc., it is easier for the elderly to share relevant information in their community and amplify the influences. Moreover, a three-pronged promotional approach is used to enhance financial knowledge, which has been well received by the elderly. China Life continues to deepen, enhance, and optimize its financial inclusion services in fulfilling its social responsibilities as an insurance company, aiming to become “A Financial Guardian to the Elderly” and extending its reach to helping out the vulnerable, ultimately achieving financial inclusion and establishing a social safety net for all.
    China Life Receives “FinTech Innovation Award”
    Taipei, 12 October 2023 – China Life received the “FinTech Innovation Award” presented by “Wealth Magazine” at the “2023 Taiwan Financial Award” ceremony (Oct. 12). The “2023 Taiwan Financial Award” is a prestigious and influential award for recognizeing finanacial instituions’ performance. In the award comments made by Wealth Magazine’s finance experts, they praised China Life for integrating InsurTech with talent cultivation, innovation and digitalization, so as to create a smart digital tool for its agents. The tool not only facilitates efficient training for agents, but also supports agents in providing better services to customers, delivering excellent results. For many years, China Life has actively invested in the development of various digital tools, as well as incorporated artificial intelligence (AI) and Big Data into every stage of its operations, from “product sales”, “talent recruitment”, and “after-sale services”, to “performance tracking”. The Company aims to provide innovative and convenient services through a highly digitalized sales force. Through digital empowerment and friendliness of sales agents, China Life strives to become the most recommended and trustworthy life insurance company.
    China Life Wins APEA Awards and Receives International Recognition
    Taipei, 18 September 2023 – China Life continues to receive recognitions from international awards! Held by Enterprise Asia, the 2023 Asia Pacific Enterprise Awards (APEA) is a prestigious award program that recognizes entrepreneurial excellence in the Asia Pacific region. As a first-time participant, China Life was able to stand out among hundreds of enterprises from over 16 countries, winning the “Inspirational Brand Category” award. The Company’s brand spirit, Life Training Partner showcased the heartwarming care from China Life to its policyholders and has left a strong impression on judges. China Life will continue to be entrepreneurial and innovative in providing sustainable financial solutions and take action to achieve prosperity for all. The Company’s vision is to become the most recommended and trustworthy insurer.
    China Life Supports World Alzheimer’s Month Event with Concrete Action
    Taipei, 15 September 2023 – Taiwan is heading into super-aged era, facing imminent issue of dementia. Upholding the spirit of treating customers fairly and empathetically as we would ourselves, China Life has collaborated with Taiwan Alzheimer’s Disease Association (TADA) since 2019, and became the first “dementia-friendly”insurance company in the industry. During World Alzheimer’s Month, China Life sponsored TADA for its “2023 World Alzheimer’s Month Exhibition” held in Songshan Cultural and Creative Park. The Company’s management team showed up to support the event, extending appreciation to TADA for their guidance in helping China Life establish financial-friendly services. Through exchanges with dementia patients in the event, senior managers of the Company gained better understanding of their needs. The Company looks forward to implementing inclusive finance through experience sharing, continuously safeguarding senior citizens’ financial consumer rights and interests, so as to materialize sustainable values of the life insurance industry.
    China Life is the First Insurer to Help New Residents Become Financially Empowered
    Taipei, 13 September 2023 – According to National Immigration Agency, the population size of new residents in Taiwan is as big as that of indigenous people. The total population size is more than a million if the children of new residents are added in, making them an important demographic group in Taiwan. However, in day-to-day life or when applying for financial services, these new residents oftentimes face language barrier. In order to clear this communication hurdle standing between them and the financial/insurance information they need, China Life put in a three-pronged approach that focuses on optimizing customer service, catering to the needs of different groups, and increasing insurance awareness. China Life is the first in the industry to provide “Real Person Multilingual Interpretation Service” (Note 1) and held “Financial Literacy Training for Interpreter and Anti-fraud Seminar”. In addition, the Company launched a multilingual animated video for insurance knowledge (Note 2) and an easy-to-understand rights and interests reminder poster for all policyholders (Note 3). These measures were rolled out with the aim to help new residents become more financially literate and ultimately realize financial inclusion.
    One Gold, Two Silvers – China Life Receives Recognition from the Taiwan Insurance Excellent Performance Awards
    Taipei, 30 August 2023 – China Life received 3 awards of the 10th “Taiwan Insurance Excellent Performance Award” held by the Taiwan Insurance Institute, including “Excellent Policyholder Service Project Planning” - gold, “Excellent Talent Cultivation Project Planning”- silver, and “Excellent Microinsurance Promotion”- silver. In the award ceremony, Senior Executive Vice President Eric Su represented China Life to accept the recognitions. Upholding the spirit of treating customers fairly and the intention of achieving common good in society, China Life rolls out the microinsurance product for customers. Adopting innovative thinking to optimize services and integrating different domain knowledge, including medical practices, academic technology and financial insurance, the Company offers customers with brand new insurance experience. Moreover, China Life pays attention to talent cultivation, incorporating digital technology with training courses, and delivers excellent results.
    China Life & Kaohsiung City Gov. Promote Microinsurance to Safeguard Underprivileged Family
    Taipei, 18 August 2023 – Microinsurance has a special place in financial inclusion. Its core spirits are to provide basic insurance coverage for economically disadvantaged households and build a safety net for them so that these families can work towards a better life without worry. Corporate social responsibility is a commitment to sustainability and China Life manifests this commitment in corporate culture and spirits. The Company has long worked with many county and city governments to promote microinsurance through premium donation. “Treating customers fairly as you would have done to your family”, a spirit upheld by the Company is what drives China Life to continue providing protection to more economically disadvantaged groups. A way to materialize social value is by being underprivileged friendly. This year, China Life has again worked with Kaohsiung City Government to promote microinsurance and the goal is to expand social safety net. Until now, the Company has provided protection to 24,000 eligible underprivileged people in Kaohsiung. Deputy Secretary General of Kaohsiung City, Ms. Chen, Ying-Shiou presented a certificate of appreciation to the Company, recognizing its effort for delivering comprehensive protection to underprivileged families.
    China Life Receives International Recognition for Climate Governance and Digital Innovation
    Taipei, 28 July 2023 – China Life is committed to stable management and aims to create long-term benefits and value for its policyholders, shareholders, employees and society. Recognizing the potential impact of climate change on macro economy and financial systems, China Life has implemented low-carbon transition with comprehensive climate governance measures. With achievements in climate governance and digital innovation, China Life has once again been recognized by the Insurance Asia Awards (IAA) organized by Asian Banking & Finance (ABF), which recognizes the most innovative companies each year. This year, China Life is again honored with the ESG Initiative of the Year and the Digital Insurance Initiative of the Year, demonstrating its momentum in low-carbon and digital transformation initiatives. In the face of market risks and challenges, China Life has actively invested in digital innovation to optimize its financial services and enhance operational efficiency, so as to strengthen the resilience of its corporate transformation.
    Fairness and Empathy: China Life is Honored with Treating Customer Fairly Top Performer for Five Consecutive Years
    Taipei, 24 July 2023 – Since 2019, the Financial Supervisory Commission (FSC) has been promoting Treating Customer Fairly (TCF) assessment mechanisms to encourage the financial industry to be more friendly and protective toward customers. China Life adheres to the principle of “customer-centricity” and attaches importance to sustainable management, so as to strengthen corporate governance and integrity management as the development foundation. The Company’s Board of Directors has taken the lead in implementing relevant measures and establishing an effective internal control mechanism to realize the concept of TCF. To fulfill its long-term commitment to financial consumer protection, China Life has responded to and practiced two additional indicators in the assessment, i.e. “friendly service principle” and “integrity principle.” By providing sign language interpretation videoconferencing service and industry-first multilingual simultaneous interpretation service in nine languages for new residents, as well as establishing an accountability system and responsibility map, China Life demonstrates the value of the insurance industry and makes progress toward sustainable finance. Upholding its business philosophy, “fairness and empathy: treating customers as we would ourselves,” China Life has continued to optimize its financial services by treating consumers in a friendly manner and protecting their rights and interests. This year, the Company has once again been recognized by the FSC as one of the top 25% of performers in the “TCF Principle Assessment.” It marks the fifth consecutive year of receiving this recognition by the competent authority. The Company is also one of the few insurers to receive the honor every year since the assessment was launched, demonstrating China Life’s original intention of treating its customers with love and care. Through implanting customer service mindset into corporate culture, China Life acts proactively to create mutual prosperity for the society.
    China Life Received TSAA Taiwan Sustainability Action Award
    Taipei, 21 July 2023 – As Taiwan gradually becomes a super-aged society, enhancing the financial resilience of over 4 mn elders has become a social issue of grave importance. Financial institutions play a crucial role in elderly fraud prevention and financial exploitation. China Life aims to become “Financial Guardian of the Elderly” and by offering comprehensive insurance planning services, helps policyholders prepare for elderly life. Moreover, the Company is the first in the industry to develop a “three-pronged approach,” safeguarding the elderly’s asset safety. China Life combines on-line and off-line financial knowledge courses, leads volunteers in promotion of fraud prevention across communities, prints and issues easy-to-understand financial leaflets, etc., to enhance their financial resilience. The Company was recognized with the 2023 Third TSAA Taiwan Sustainable Action Awards – “Social Inclusion Bronze Award” for its dedication and actions.
    China Life Won AREA Green Leadership Award
    Taipei, 05 July 2023 – Climate change, carbon reduction goal, and green finance are top global concerns. When choosing a life insurer, policyholders consider whether the business can develop sustainably. Climate governance is top-of-mind priority at China Life. The Company has integrated ESG into its core businesses to support low-carbon economy and help push for a sustainable transition. Asia Responsible Enterprise Awards (AREA) held by Enterprise Asia is known as the “Nobel Prize” in the field of corporate social responsibility and is one of Asia’s leading ESG awards. Businesses’ sustainable performance will be evaluated on effectiveness, achievability, relevance, and sustainability. China Life puts climate governance at the center of its business operation and investment management. Under the guidance of the Board and Sustainable Development Committee, the Company strives to reduce the impacts brought by climate risks and seizes the opportunities in different climate scenarios. These efforts have led to successful practices of sustainable finance. Standing out among the rest, the Company received recognition from the jury and was awarded “AREA 2023 Green Leadership Category”.
    China Life Won 3 TCSA Awards for 3 Consecutive Years
    Taipei, 01 July 2023 – Facing with the challenges brought by climate change, how can the insurance sector exert its influence to realize environmental and sustainable vision? China Life has long devoted to sustainable finance and integrated ESG principles into investment management framework, realizing its promise for a sustainable future from its core functions. China Life’s performance in sustainable investment has garnered recognition from “TAIWAN SIA Taiwan Sustainable Investment Awards” for three consecutive years. This year, China Life was awarded “Excellence- Impact Institute in Life Insurance”, “Gold-Sustainability Themed Investing” and “Gold-Shareholder Action”. Sustainable development is the foundation for economic and societal growth. China Life, an important asset manager, has responded to climate change and net-zero target through tangible investment strategies with an aim to encourage sustainable innovation and push for transition. The Company has actively worked with different stakeholders and practiced sustainable operation through sustainable investments to fulfill its obligation to society. The goal is to become the benchmark in the industry while creating sustainable value for all stakeholders and the society.
    China Life Financial Knowledge Coaching Safeguards Seniors’ Financial Security
    According to “Guidance on the Fair Treatment of Vulnerable Customers” released by UK Financial Conduct Authority (FCA), lack of financial knowledge is one of the factors that contributes to consumers becoming financially vulnerable. Statistics from National Police Agency indicate that elderly individuals are a high-risk group targeted by scams. Upholding the principles of treating customers fairly and being elderly-friendly, China Life organizes seminars on “Financial Fraud Prevention and Insurance Knowledge Promotion.” These seminars combine the core functions of insurance and financial services. The aim is to share concepts of financial fraud prevention, asset inheritance, and risk protection through engaging and easy-to-understand course contents. The goal is to equip elderly attendees with a preventive mindset in their daily lives, minimizing the likelihood of increasing financial risks and safeguarding their financial security.
    China Life Launches Industry-first Multilingual Interpretation Service
    Taipei, 19 June 2023 – Is your neighbor, friend, family member, or colleague a new resident? According to National Immigration Agency, as of April, 2023, there are more than 580,000 new residents in Taiwan. If children of new residents are added in, the actual figure will exceed 1 million, accounting for 6% of total population. According to “Survey of New Residents' Living Needs” conducted by the Ministry of the Interior, new residents’ Chinese listening and speaking are better than reading and writing. Therefore, when providing services and information to new residents, using mother tongue, audio, or video is better than written words. China Life works with “New Residents Family Growth Association” to provide interpretation service in 9 languages, including Burmese, Korean, Japanese, Thai, Pilipino, Malay, Vietnamese, Indonesian, and English. China Life strives to cater to the needs of a diverse society and become the first in the life insurance industry to provide multilingual interpretation service, eliminating communication barrier for new residents when accessing information regarding finance and insurance.
    China Life Holds Charity Dear at Heart - Three Initiatives to Create Sustainable Value
    China Life has promoted corporate volunteering for over 10 years. Every year, we push our limit and strive for growth, encouraging employees to roll up their sleeves to make our society a better place. We hope these actions can guide employees to embrace their inner kindness and love. These year, China Life focuses on three initiatives — increasing paid volunteer leave, conducing volunteer training, and expanding service scope to clear hurdles that may prevent employees from turning their kind intentions into actions. As of April this year, 70% of office staff has devoted time into volunteer work and total service hour has reached 25,000. Facing with climate change and sustainable finance issues, China Life takes concrete actions to respond to societal demands. Besides response to “Insurance for the Earth”, beach cleaning initiative launched by the Life Insurance Association, China Life further expands service scope this year, touching areas like environment, visual-impaired, hearing-impaired, and animals. Employee can choose any area of interest for volunteer work, making charity work more diverse and fun. Furthermore, volunteer work can help employees not only see their self-worth but also cultivate cohesiveness and gratitude. China Life and employees work together toward a carbon-free, green, and sustainable future.
    Happy Sock Manager Internship – Collaboration Between China Life and the Maria Social Welfare Foundation
    Love overcomes obstacles! China Life upholds “love and care” and extends warmth to every corner of the society, dedicating to the protection of disadvantaged groups. Recently, China Life President Stephanie Hwang led a group of volounteers to visit the Maria Social Welfare Foundation’s “Maria Young Happy Sock Store” in Taichung. The one-day “manager internship” let all participants experience the daily work of the foundation’s youths. And China Life’s “One Policy, One Blessing” charity contribution from the previous year was also passed to the Foundation in the one-day event, making China Life’s “Partnership Charity”the warmest power flowing around the society.
    Uphold the Spirit of Treating Customers Fairly: China Life Develops Innovative “Partnership Charity”
    China Life adheres to its value proposition of “customer centricity” and implements the corporate culture of “fairness, empathy and treating customers as oneself” in every detail of products and services. The Company is devoted to fulfill its long-term commitment to the consumers and thinks outside of the box. Taking the principles of treating customers fairly and financial friendliness as a starting point, the Company combines ESG’s “social engagement” with its corporate spirit, “We Share We Link” to develop innovative "partnership charity" model. This approach connects local NPOs, internal employees and customers across different ethnic groups and generations, jointly expanding the inclusive value of the life insurance industry and creating a mutually beneficial society. One of the best examples of "partnership charity" model is an initiative launched by China Life at the end of 2022, “One Policy, One Blessing” to help the mentally- and physically-challenged individuals of the Maria Social Welfare Foundation.
    Effortless Comprehension – China Life Launches Industry’s First Plain Language Movement
    Taipei, 26 April 2023 – Have you ever looked into an insurance, but found it difficult to understand all the complex wording and terminology of those minuscule writings on DMs? China Life adopts a customer-centric approach and places emphasis on the policyholders’ needs, rights, and interests. To help the public better understand their own protection needs, starting from 2022, China Life has enlarged the wording of its product DMs, making them easier to read. In 2023, the Company took things to the next level and used the U.S.E.R. principle (Understanding, Simple & Easy, Readability) to promote plain language movement, including industry-first simplication of insurance fine-prints. DMs are written in plain language and have visual images to help people better understand products. Furthermore, a straight-forward product description page is put on the Company website. The goal of these measures is to help our clients fully understand their protection needs as well as making them easier to find the most suitable insurance product for themselves and their family.
    China Life Upgrades Sustainability Governance to Realize Responsibility of Sustainable Finance
    Taipei, 11 April 2023 – To strengthen the Board’s oversight and management of the sustainability-related issues, China Life leads the industry to upgrade the “Corporate Sustainable Development Committee” to a functional committee under its Board of Directors. The committee will report to the Board on a regular basis. This way, sustainability governance can be more deeply tied to the Board governance and sustainable development strategies can be more completed. Through injecting sustainability governance into corporate culture, these sustainability visions can be top-down introduced to each and every operation and business node, and become part of the employees’ DNA, creating long-term value for all stakeholders. China Life continues working toward the goal of becoming “the most recommended and trustworthy life insurer” and collaborating with parent company, CDF to realize the promises of implementing sustainability operation and achieving a net-zero asset portfolio by 2045. China Life takes the extra mile to establish six functional teams focusing on “Corporate Governance”, “Social Philanthropy”, “Environmental Sustainability”, “Responsible Finance”, “Client Relations”, and “Employee Wellbeing” to cover all aspects of sustainable finance. These functional teams can help integrate these themes into businesses and align with the functional teams on CDF-side to foster better collaboration and communication. The goal is to realize the social responsibility which the Group holds as a corporate citizen in the society.
    China Life x World Gym Cross-domain Health and Wellness Services
    Taipei, 06 April 2023 – “We not only listen to our policyholders’ voices, but also care about their health!” China Life, with a customer-centric approach, provides various insurance products to help customers diversify potential risks in life. Moreover, the Company actively lanuches campaigns for promoting Treating Customers Fairly and financial friendliness, extending insurance coverage from post-risk claims to preventive health promotion, as well as facilitating further cooperation with the medical care systems and health promotion business in the healthcare industry. To encourage policyholders to engage in regular exercise and embrace a healthy and happy life, recently China Life announced its partnership with World Gym (the international fitness franchise with branches all across Taiwan). An agreement of cooperation was signed by China Life President Stephanie Hwang and World Gym Taiwan CEO John Caraccio. Together, both entities will co-create a new model of health and welless services.
    Response to Earth Hour: One-hour Lights Off at China Life
    Taipei, 30 March 2023 – In order to raise awareness of climate change and extreme weather events, China Life and China Development Financial responded to Earth Hour launched by the World Wildlife Fund (WWF) by going dark for one hour from 8:30 p.m. to 9:30 p.m. on March 25. The headquarters and branches turned off all non-essential lights, a concrete action to prove their determination to reduce carbon emissions. The Company aims to exert its influence and call on the public that each one of us, regardless of age, gender, and background, is capable of and is responsible for changing the Earth for the better under climate change. We should change our Earth-consuming lifestyle and live a low-carbon life to safeguard the future of us and the next generation.
    Exceeding Customers’ Expectations - Treating Customers Fairly Across All Products and Services
    Taipei, 21 March 2023 – “We listen intently, and rapidly respond to customers’ feedback by offering the right solutions.” As an industry leader, China Life has exceeded customers’ expectations in terms of customer experience thanks to its Net Promoter Score (NPS) feedback platform, innovative customer experience engineer team, and corporate service culture. According to last year’s survey conducted by an internationally-renowned market research company that worked with multinationals like Apple, Google, Nike, etc., China Life’s NPS performance ranking improved from 5th to 1st for the year of 2022. Higher NPS means that customers are more likely to recommend China Life to family and friends. China Life continues to use innovative approaches to drive service culture transformation, and for four consecutive years, the Company was recognized for its execellence in the “Treating Customers Fairly Principles Evaluation.” It is one of the few insurers within the industry to receive “Excellence” in evaluation every year. Whether its product planning or service optimization, China Life embraces feedback and seeks improvements to satisfy the diverse needs of its customers, working its way toward becoming “the most recommended and trustworthy insurance company.”
    China Life Becomes the First Insurer in Taiwan to Pass App Accessibility Certification
    Taipei, 01 Marh 2023 – When all you can see is darkness, how do you find the information you need? The services we take for granted may become daily challenges for the visually impaired. China Life understands the difficulties of navigating the digital world for the visually impaired individuals, and treats its customers like family. The Company’s "i-Life" app, which won the National Brand Yushan Award for Best Product last year, has once again made headlines in 2023. It has passed the app accessibility certification from the Taipei Parents’ Association for the Visually Impaired, making China Life the first insurance company in Taiwan to receive this professional certification. Such recognition further validates China Life's commitment to using technology to bridge the digital divide and promote the culture of Treating Customers Fairly.
    China Life Sees the Highest Sales Agent Growth for 2022, Becoming the 4th Largest Sales Force in the Life Insurance Sector
    Taipei, 20 February 2023 - China Life has achieved great results in the transformation of its business distribution channel. For 2022, the number of China Life’s registered agents increased by 1,214, the largest growth among life insurers. Despite unfavorable external conditions during the pandemic, China Life’s no. of sales agents has increased for four years in a row, becoming the 4th largest life insurance sales force in Taiwan. In addition to talent recruitment, China Life also took proactive action in nurturing and retaining talent. For 2022, China Life’s sales agents’ retention rate reached 86.6%, the highest among the top 5 life insurers. For every 100 sales agents, 86 have chosen to continue working with China Life. Such high retention rate indicated that China Life has successfully become the employer of choice, reflected in several aspects, such as training, marketing, organization expansion, and sales force advancement, so as to gradually move toward “the most recommended and trustworthy life insurance company.”
    Protect Your Red Envelopes! China Life’s Volunteers Help the Elderly to Identify Scam
    Taipei, 09 January 2023 – Lunar New Year holiday is around the corner and scam groups are lurking in the dark, ready to pull their scamming tricks. “Uncle! We have talked for so long and still you don’t know who I am?” “Grandma, trust me! This investment is a guaranteed cash cow.” One phone call from a scammer pretending to be the elderly’s close one or one scamming message can possibly turn their red envelopes or even life savings into year-end bonus for scam groups! China Life is well aware the evolving scamming tricks and understands that it is hard for the elderly to keep up. Therefore, the best anti-scam approach is to build up awareness in everyday life. Besides an educational area that provides financial and anti-scam info for the elderly on the official website, China Life has set up volunteering groups and worked with local organizations to hold more than 10 anti-scam workshops. Through easy-to-understand and fun course design, China Life has helped hundreds of people living in remote areas and in indigenous tribes, as well as underprivileged elderly who are left behind to understand more about scams and better protect themselves.
    China Life Promotes Financial Friendliness to Protect Vulnerable Elderly
    Taipei, 06 February 2023 – Domestic scams are hard to stamp out. According to statistics published by National Police Agency, scam case number hit a 10-year record high in 2022. Among the scammed, the number of victims over 60 has increased by 35% in recent five years and over-70s has grown by 128%. Taiwan will soon become a super-aged society. In response to this trend, protecting the elderly and the underprivileged from being scammed is a major focus of China Life’s promotion of fair customer treatment and elderly-friendly service. Given that these high-risk groups may fall into traps unknowingly because of factors like living remotely, limited mobility, and digital divide, China Life has worked with volunteers, police units, citizen groups, and organizations for vulnerable groups to hold anti-scam campaigns for the elderly. A series of educational events about insurance financial knowledge has been held and has reached people in cities and in remote areas. The purpose is to enhance financial literacy for rural population. China Life aims to become a contributor of financial inclusiveness and a guardian of people’s financial safety.
    China Life Purchases Happy Socks From the Maria Foundation to Help Mentally Disadvantaged Youths
    Taipei, 10 January 2023 – Organized by the Maria Foundation, the first ever crowd-funded ”Merry Young Happy Sock Shop” was recently launched in Taichung. Mayor Shiow-Yen Lu was invited to cut the ribbon and the sock shop even received orders from customers. China Life approves of the Maria Foundation’s philosophy and worked with the foundation to launch co-branded environmentally friendly renewable socks. The Company purchased 3,000 pairs for employees, becoming the first partnering enterprise to place customized orders. Fund-raising has become difficult for many social welfare foundations during the pandemic. As a long term welfare partners of the Maria Foundation, China Life launched the “One policy, one blessing” campaign and placed extra orders, giving blessing and warmth during the cold winter. China Life has long supported the Maria Foundation and helped the mentally disadvantaged in terms of increasing their soft skills and helping them seek comfort through art classes. In addition, China Life has provided facility funds for the severe-impairment services, ensuring more comprehensive services for close to a hundred mentally disadvantaged individuals. Moreover, China Life has offered support in reconstructing the historical photograph wall, displaying the foundation’s efforts and enhancing social exposure. China Life hopes to leverage its financial influence to encourage the public to support the disadvantaged and continues to work with its social welfare partners to achieving sustainability and prosperity.
    Mystery Shopper Gives Thumbs Up! China Life Customer Service Wins Double Prizes!
    Taipei, 04 January 2023 – Through its customer-centric strategy, China Life continues to enhance its customer service quality by upholding “fairness, empathy and treating others we would ourselves.” In the first “Taiwan Best Customer Center Award,” the organizer adopts the mystery-shopper approach to assess the quality of the financial service sector. China Life won the silver prize of the life insurance category for the Company’s rich and clear information on its official website, speedy response of messages, as well as user-friendly self-service functions. In addition, at the “2022 The Best Service In Taiwan Award,” China Life won the silver prize too, making the Company the only life insurer to win both prizes acknowledging customer service perfomance. It is a testament to China Life’s committment in listening to customers’ feedback and seeking continuous improvements. From product planning to service optimization, China Life is dedicated to satisfying customers’needs, offering caring and sensible insurance experience to its customers.
    China Life Took Actions to Respond to the Elderly-friendly Trend
    Taipei, 14 December 2022- According to the WHO, every three seconds, someone in the world develops dementia. Study conducted by the Taiwan Alzheimer Disease Association (TADA) shows that more than 310,000 people have dementia in Taiwan. In other words, 1 out of every 74 people is potentially a dementia patient. As Taiwan is soon to become a super-aged society, the crisis of dementia is looming. People with dementia have cognitive impairment. Therefore, this group often makes headlines for financial difficulty or victims of financial frauds or exploitations. China Life strives to become the “Financial Guardian for the Elderly” by putting forward a website for financial safety and a guiding manual. In addition, China Life cooperated with TADA in designing a bilingual helpcard to prevent people living with dementia from getting lost. These helpcards were handed out to representatives from the UK, Japan, Singapore and other 20 countries in the “2022 ADI Asia Pacific Regional Conference.” China Life took concrete actions to support the elderly-friendly initiative.
    Buying Power - First Prize Winner, China Life Exercises the Power of Love!
    Taipei, 13 December 2022 – Showing support to social enterprises, China Life procured local products of choice based on its multi-charity intiative, and won the First Prize of the “2022 Buying Power Innovation Products and Services Procurement Incentives Award”(the Buying Power Award) honored by the Ministry of Economic Affairs (MOEA). At the award ceremony held on Dec. 13, Chief EVP Tony Hsu of China Life accepted the award on behalf of the Company. This award represents a national recognition set up by the MOEA of the Executive Yuan to encourage companies to procure social innovation products or services. Since the commencement of the Buying Power Award, China Life has been recognized with this award six years in a row. Honored with the First Price this year, China Life procurement exceeded NT$ 14 million, exercising its influence on supply chains. China Life’s action has also pushed forward suppliers to register in the social innovation organization database. In the future, China Life will continue to encourage suppliers of different industries to register as candidates for Buying Power procurement, providing various social innovation products and services.
    China Life Received Three Main Prizes for Financial Inclusion
    Taipei, 09 December 2022 –China Life actively responds to government policies when it comes to financial inclusion. Upholding the “treating customers as we would ourselves” commitment, China Life protects the rights of consumes by promoting microinsurance and small-sum whole life insurance. From financially friendly to being friendly toward the elderly and the disadvantaged, China Life realizes its social value as an insurance company. Actions took by China Life to promote financial inclusion have been recognized by the the Financial Supervisory Commision (FSC) and were awarded numerous prizes, including “Outstanding” microinsurance performance, “insurance for the elderly” and awards for caring towards “the mentally and physically disabled.” This year marks the eigth consecutive year in which China Life has received awards for its microinsurance services, with Chief Senior Executive Vice President Tony Hsu accepting the awards on the Company’s behalf.
    China Life’s BCM System Awarded SGS Certification
    Taipei, 29 November 2022 – With global climate change, spread of disease, and frequent earthquakes, businesses are facing increasing and diverse risks by the day, as well as more difficult challenges than before. One catastrophe can be all it takes for an enterprise to collapse. In the face of environmental changes, China Life takes the initiative in pursuing the ISO 22301 certification. China Life integrates existing risk management procedures to establish a comprehensive catastrophe response management system and successfully acquires the business continuity management (BCM) ISO 22301:2019 standard verification, thereby ensuring operation continuity of key services such as policyholder services, claims, and new business. This is not only a testament to China Life’s BCM capabilities, but also a display of the Company’s commitment to sustainable business operations.
    “China Life Remote Insurance Club”- 1st Digitally Empowered Team for Remote Insurance in Taiwan
    Taipei, 22 November 2022 –“Wherever you are, your face is the quickest and safest ID for remote insurance!” The pandemic has accelerated demands for digital services. Upholding customer-centric philosophy, China Life continues to optimize its Smile to Sign (remote enrollment through facial recognition) service to break the limit of time and space and to enable customers to enroll insurance with their face ID. The use of face ID makes customers free from worries of ID missing or theft, thanks for its uniqueness and portability. Using digital footprints to document complete enrollment records makes sure customers’ rights are better protected. In addition, the accuracy of facial recognition saves customers the trouble of signing dozens of times during enrollment, saving enrollment time by up to 40%. It can further reduce carbon footprints due to paper documents’ delivery, fulfilling the vision of green finance. To work hand in hand with policyholders in the new digital era of the insurance industry, China Life establishes “China Life Remote Insurance Club” to build a digitally empowered team, with the integration of a strong back-end support. With the new force and warm services, this special force for remote insurance will bring innovative, friendly and convenient insurance experience to customers.
    China Life Received Recognitions from Both “TSCA”and “GCSA”
    Taipei, 16 November 2022- China Life received recognitions at the 2022 TSCA and GCSA awards ceremonies and won five TCSA prizes, receiving “Platinum Award for Corporate Sustainability Report awards” and “Top 100 Corporate Sustainability Awards” for the second time while winning three new prizes, “Cyber Security Leader Award,” “People Development Award,” and “Social Inclusion Award.” China Life also won the GCSA “Corporate Sustainability Report Awards – Bronze” and was the only Taiwanese insurer to win this award. The goals of China Life are to become the most recommended and trustworthy life insurer, create long-term value for all stakeholders, and fulfill social responsibilities of life insurers.
    China Life Wins Four Awards at the National Brand Yushan Awards
    Taipei, 19 October 2022 – As a prestigious award, the 19th National Brand Yushan Award helds its award ceremony yesterday (19th) in selecting the most competitive brands. Through its innovation in optimizating customer experience, China Life once again received recognition under the “Best Product” and “Most Popular Brand” categories, with a total of four awards received. The Company’s “AI Coach,” “i-Life App,” and “China Life Reassurance Long-Term Care Insurance” were deemed best products. “The Training Partner” brand promotional video received the Most Popular Brand Award, a real testament to China Life’s progress toward becoming a sustainable insurance company.
    Industry-first “Online Financial Literacy Education for the Elderly”, China Life Supporting Senior Citizens in Safeguarding their Financials
    Taipei, 5 October 2022 – Over the years, numerous frauds have taken place everywhere, and the techniques of scammers have evolved to new levels. Helping the seniors equip with anti-fraud know-how has again drawn attentions from all sectors of society at Senior Citizens’ Day. To protect senior citizens’ rights and benefits, China Life adopted three-pronged approaches. First, the Company established a designated website to distribute financial literacy education for the elderly and made use of social network and platforms to extend the reach of this website. Second, the Company’s customer service centers worked with relevant agencies for the elderly or the disadvantaged to give out easily readable brochures of financial security. Last, China Life took the initiative to organize education campaigns on anti-fraud for the elderly in remote areas, in the hope of distributing correct financial know-how to narrow the urban-rural gap, and can become a solid force in safeguarding senior citizens’ penions during their retirement years.
    A Generational Promise – China Life Recognized for Excellent Treating Customers Fairly Performance for Four Consecutive Years
    Taipei, 2 October 2022 - China Life has long upheld its corporate vision of “care for equality and treating customers fairly”. We strive to protect the rights of our customers and continue to implement financial friendly measures with the aim of improving customer experience. This year, China Life was once again recognized by the competent authority in the “TCF performance assessment” and ranked top 25% in the industry for the fourth time. Since the establishment of the assessment conducted by the FSC, only the few in the insurance sector can be top performers every year.
    China Life Called on Employees to Join Blood Donation Campaigns this Summer
    Taipei, 21 September 2022 – Due to COVID-19 impacts, people are reluctant to go out to donate blood, causing blood stock alerts in many places. Upholding the ideas of caring for social wellbeing and building a better society, China life, started from August, has held blood donation campaigns at places like Kaohsiung, Tainan, and Taipei, urging China Life employees at different branches and local residents to be altruistic and respond to these campaigns. Since 2016, 560,000 cc of blood has been donated. The Company has turned the slogan, “A Gift that Saves Lives” into practical and love-spreading actions, showing its kind gestures to the community.
    China Life Collaborated with Taipei Medical University to Launch “Professional Health Service Certification”
    Taipei, 7 September 2022 – According to the latest statistics released by the National Health Insurance Administration, the elders aged 65 and above account for 39.8% of medical expenses of health insurance, a 4.7% increase compared with the same period last year. Furthermore, according to the Ministry of the Interior, average life expectancy in Taiwan in 2021 was 80.9 years. This number indicates an upward trend of our life expectancy and medical expenses of the elderly are increasing annually. In response to this trend, China Life collaborated with Taipei Medical University to launch “Professional Health Service Certification”. This certification program invites authorities to share medical knowledge and the latest health information with our agents, so that they can expand their knowledge and skills to become a “Health Care Promotion Ambassador”. These ambassadors can answer questions related to medical care and satisfy demands for customers. China Life said that, in the second half of this year, “Professional Health Service Certification” courses will be held at different locations, aiming to cultivate 300 ambassadors and build a health safety net for retirees to enjoy a carefree life.
    China Life Identifies Potential Risks Through AI Technology, Protecting the Rights of Policyholders
    Taipei, 5 September 2022 – With customer-centric approach as its core value, China Life works in alignment with CDF’s ABCDE strategy, and adopts the Accelerate Digital and Customer-centric approach in optimizing customer experience through digital tools. To enhance the protection of customer rights, China Life spent 9 months developing a “Business Quality Smart Analysis System.” After the input of comprehensive data on policy life cycle, the system conducts big data analysis to identify the potential risks affecting policyholders’ rights, and uses dynamic visualization to display warnings, thereby promptly tending to policyholders’ needs and assisting with any adjustments. It is a clear indication to how China Life values compliance, integrity business management, as well as its social responsibilities.
    Accelerate Digital: China Life Wins Twin Awards for its Smile to Sign Scheme
    Taipei, 17 August 2022 -Committing to its Accelerate Digital strategy, China Life has launched its “Smile to Sign” remote insurance application service, winning “Digital Insurance Initiative of the Year” of the Insurance Asia Awards, and “Silver Prize of the 2022 Taiwan Sustainability Action Awards (TSAA)”. Of the Insurance Asia Awards organized by “Asian Banking & Financing”, China Life has won its “Digital Insurance Initiative of the Year” for three consecutive years. China Life’s continued effort of pushing forward digital transformation and innovative financial services has successfully put the Company under the global spotlight.
    China Life Provides Microinsurance to Hualien for Six Consecutive Years
    Taipei, 15 August 2022 – China Life is always there to safeguard the public. Following the Treating Customers Fairly principles, the Company has actively worked with Hualien County Government to provide microinsurance to its residents for six consecutive years. This year, China Life collaborates with Taishin Bank, Taiwan Cooperative Bank, Far Eastern International Bank, etc., to offer basic accidental death and dismemberment insurance to over 13,000 disadvantaged families in Hualien County, so to maximize the virtuous cycle and strengthen the social safety net.
    China Life Acquires Treating Customers Fairly Recognition for Four Consecutive Years
    Taipei, 26 July 2022 – Adopting a “customer-centric” approach, China Life protects customers’ rights and continues to optimize its financial services. This year, China Life again receives recognition from the competent authority in is ranked among the top 25% by the FSC’s “Treating Customers Fairly Principle Evaluation.” China Life is one of the few insurers that has Not only is this the fourth consecutive year, China Life is one of the few insurers that has received recognition every single year. This is a testament to China Life adopting a loving and caring approach in enrooting customer service values in to the Company’s culture, actively pursuing social prosperity for all.
    Industry-first: Policyholder Smart Health Journey Management Service
    Taipei, 18 July 2022 – In recent years, Tainan has become the latest smart city. From the Southern Taiwan Science Park and the Shalun Smart Green Energy Science City, to Taiwan’s first medical innovation science park, Tainan has witnessed many start-ups and technology companies seeking business development. China Life, Chi Mei Medical Group (Chi Mei Medical Center; Chi Mei Hospital, Liouying; Chi Mei Hospital, Chiali), NCKU Research Center, and NightingaleAI actively work with the Tainan City government in pursuing technology transformation, and work hand-in-hand to launch the industry-first digitalized smart health journey management services; integrating insurance, health, medicine, and care into policyholders’ daily lives through digital connection. At today’s press conference (July 18) held at the Chi Mei Medical Center, the Director Hsu, Yi-lin witnessed the gathering of Chi Mei Medical Center superintendent - Chio, Chung-Ching; China Life president – Stephanie Hwang; NCKU Research Center director – Chuang, Kuen-Da’ and NightingaleAI Chief Technology Officer – Bai, Sheng-Wen in providing policyholders in Taian with better and health and daily living quality.
    China Life Recognized under 3 Categories at the 2022 Taiwan Sustainable Investment Awards
    Taipei, 11 July 2022 – Through sustainable finance actions, China Life leverages its influence in climate issues and works hand-in-hand with its parent company, CDF, in fulfilling its commitment of achieving “net zero carbon emissions for its entire asset portfolio by 2045.” For two consecutive years, China Life is the proud winner of the “Taiwan Sustainable Investment Awards,” with this year seeing even greater results, having been recognized under three different categories. TAISE held the second “Taiwan Sustainable Investment Awards” in praising institution investors that implement sustainable investment visions, engage in transparent disclosure, and wield certain investment influence and effectiveness. As a responsible investor, China Life voluntarily abides by the UN’s PSI and PRI, as well as the Glasgow Financial Alliance for Net Zero commitment. In terms of investment, China Life adopts strategies such as “engagement goals,” “industry goals,” and “low-carbon transformation goals” in working towards net zero carbon emissions for its asset portfolio by 2045. The Company aims to use its investment influence to provide enterprises embracing sustainability with the resources to undergo transformation. China Life received recognition from judges in terms of investment quality and quantity, and is a distinguished enterprise among peers.
    China Life’s “Training Partner” Promotional Video Touches the Heart of Many
    Taipei, 25 February 2022 – China Life’s “The Training Partner” brand promotional video acquired over 23.3 million views in the past two months. The empathic and heart-warming storyline was well received. As expressed in the video, “clients are what propels China Life forward”and only by adopting “a customer-centric” approach can we become “the most trustworthy and recommended insurance company.”
    China Life Works in Collaboration with Duofu to Realize Equality in Travel
    Taipei, 17 February 2022 – Taiwan will become a super-aged society by 2025. As the life-expectancy of the people in Taiwan raises, numerous risks have appeared. Ahead of peerss, China Life works in partnership with “Duofu Care & Service” and “Duofu Holidays” to provide safe travel option for policyholders with disabilities. By providing travel services for the disabled, China Life helps meet the emotional and social needs of the elderly. Aside from achieving joint prosperity, China Life helps maintain the mental and physical health of the elderly and the disabled, while also ensuring equal rights in terms of social participation. China Life believes that encouraging the elderly to go outdoors can help them maintain healthy relationships with others , thereby enhancing their quality of living. For this reason, China Life join hands with Duofu to offer “workout travel” for the elderly, and even invited DR. Kuo, Jian-Chung (a doctor that specializes in rehailitation) and occupational therapists for the trip. The new travel model combines travel, workout, and rehabilitation to not only improve the health of the elderly, but also their quality of living.
    China Life’s First Digital Smart Training Center to Cultivate Next-generation Talent
    Taipei, 14 February 2022 - Under the global trend of digitalization, many well-known enterprises have engaged in creating a new lifestyle that integrates online and offline solutions with Internet infrastructure improvements and technological innovation. Eying training and cultivation synergy created by online and offline integration, China Life has established its first digital smart training center, which uses immersive teaching method that combines life insurance knowhow with AR, interactive e-whiteboard, cloud streaming solutions, etc. The next-generation talents can use the tools with which they are familiar to get to know China Life and understand life insurance. In the meantime, China Life can train elite sales agents with innovative thinking.
    China Life Introduces “Retirement Financial Advisor (RFA)” to Help Customers Have Enjoyable Retirement
    Taipei, 9 February 2022 - Many people agree with the concept that “the retirement planning should start as early as possible.” However, when they actually roll up their sleeves, they are often baffled by the wide variety of financial tools, unsure about what to pay attention to and how to establish a plan and timeline suitable for individuals. With help from professional advisors, consumers can do more with less when devising their own retirement plans. Adhering to the customer-centric core value and aiming to meet clients’ need, China Life has introduced “Retirement Financial Advisor (RFA)” system from Pension Fund Association of R.O.C. in 2021, enhancing our agents’ expertise in life insurance and retirement planning. In the first year, 163 of China Life’s agents obtained professional certificates, with the pass rate reaching 72%, outperforming its peers in the insurance sector. It is estimated that by the end of 2022, China Life will have approximately 500 RFAs, helping customers establish comprehensive retirement plans from the perspective of stability, asset allocation and the trend of population aging.
    China Life Achieves New Interdisciplinary Alliance Milestone Through Collaboration with Chimei Hospital and NCKU
    Taipei, 24 January 2022 – As interdisciplinary integration of digital technology becomes a global trend, a new service model has developed. Just prior to the Chinese New Year holidays, a collaboration between China Life, Chimei Hospital and the Center for Research of E-life Digital Technology in National Cheng Kung University stimulated the development of a new ecosphere that combines medicine, insurance and technology. The collaboration resulted in a brand new experience in terms of doctor-patient and client relationship. Tainan Deputy Mayor Chao, Ching-hui witnessed the signing of the Letter of Intent between Stephanie Hwang, President of China Life; Chio, Chung-Ching, Superintendent of Chimei Hospital; and Kun-Ta Chuang, Head of the Research Center. In the future, the citizen of Tainan will have access to more convenient services thanks to the integration of medicine, insurance and innovative technology.
    Guardian of the Elderly, China Life Creates Dedicated “School For the Elderly”
    Taipei, 13 January 2022 -Taiwan will have become a super-aged society by 2025. By then, one in five will be over the age of 65. As the the average life expectancy of Taiwan rises, health and finance related risks also need to be addressed. In recent years, there have been numerous cases of fraud and financial exploitation, with many victims being senior citizens. China Life strives to become the “Financial Guardian for the Elderly” by implementing “treating customers fairly”policies and has gradualy enhanced financial education to the elderly as well as strengthened their financial knowledge and awareness in self-protection. This is a proactive approach to incident prevention and will not only reduce social cost, but also contribute to a better society.
    China Life Receives Four Best Quality Awards of Insurance
    Taipei, 4 January 2022 - With RMI Magazine’s announcement of the 29th “Taiwan’s Best life insurance company ranking” survey, China Life was granted four awards under the Best Quality Awards of Insurance, including “Most Well-known,” “Most Recommended Award,” ”Best Agents “and “Best Insurance Claim Services.” China Life Chief Senior Executive Vice President Tony Hsu and Senior Vice President Anne Su received the awards on behalf of the Company. The awards echo China Life’s superb brand image in terms of professional management and innovative services, reflecting China Life’s vision to become “the most recommended and trustworthy life insurance company.”
    China Life Launches “Water Refill” Events In Support of Circular Economy & Carbon Reduction 100+
    Taipei, 3 January 2022 - “Go fetch a bottle of water at convenience stores when you are thirsty,” a seemingly innocent consumption habit is actually imposing enormous burden on our environment. According to statistics, around 1 billion bottles of water are sold in Taiwan every year. In addition to discarded plastic bottles, the behavior also generates approximately 93,000 tons of carbon emission. Therefore, China Life, having long been committed to promoting environmental sustainability, has participated in the “water refill,” an outcome of integrating sustainability with social innovation. As the only insurer joining Circular Economy & Carbon Reduction 100+, China Life has combined healthcare with environmental protection and social issues, setting up tea serving spots along the cycling routes and in tourist attractions in Taipei City, New Taipei City, Hualien, and Taitung. A water drinking map marking the location of these “water refill” spots is shared on the dedicated app of the campaign, allowing residents and tourists near these spots to enjoy free and clean water. By promoting the concept of drinking water to improve health and reducing plastic bottles waste, China Life strives to reduce plastic waste and carbon emission at source, exerting life insurer’s influence on environmental protection.
    China Life Becomes Wholly-Owned Subsidiary of China Development Financial Holding Corporation
    Taipei, 29 December 2021 - China Life completed share swap with China Development Financial Holding Corporation (hereinafter referred to as “CDF”) and became a wholly-owned subsidiary of CDF on December 30, 2021. China Life’s name and logo remain unchanged while the rights and interests of policyholders are fully protected. The terms and conditions, content, rights and obligations of existing policies will remain unaffected and the Company will continually optimize services for our clients. Upholding the core value of “customer-centric,” China Life will continue to offer convenient, considerate and heartwarming services.
    China Life Launches the Latest Brand Video: Training Partner
    Taipei, 23 December 2021 - When winners receive their awards and honor on the glistening podium in the international sports events, a kind of people are sharing the glory aside. These people, who accompany the athletes for training, giving support and encouragement, and helping them make breakthroughs, in order to achieve their shared goals, are so-called training partners. Similar to training partners, China Life accompanies customers in every part of their life journey in the spirit of “We Share We Link.” Based on the concept, China Life launched its latest brand video, “Practice Partner.” The video went viral upon its launch with approximately 20 million views so far. The positive and forward-looking attitude in the video touches every employee’s heart. China Life establishes relationships with customers by sharing the life moments. In doing so, the Company strives to become the most recommended and trusted life insurer.
    China Life Granted the Award for Top Performer of “TCF Principles” for the Third Time
    Taipei, 9 December 2021 – Adhering to the corporate values of “fairness, empathy, and treating customers as we would ourselves,” China Life has offered protection for financial customers’ rights, stretching from “friendly financial services,” “friendly to the elderly” to “friendly to the disadvantaged,” striving to embody social values of life insurers. China Life’s all sorts of endeavors have received positive recognition by the competent authority. The company was granted the award for the outstanding-performing firm in terms of practicing treating customers fairly (TCF) principles, micro-insurance products, micro-insurance products that specifically target people with disabilities, along with economic relief related services. Among them, China Life has ranked the top 20% in terms of TCF Principles for the three successive years assessed by the Financial Supervisory Commission (FSC). This makes China Life one of the few companies standing out in the sector since the FSC implemented the assessment mechanism of TCF Principles in 2019. The Company, the top performer every year, has been an exemplary company in the life insurance sector by exhibiting the Company’s core values and its comprehensive customer service philosophy.
    China Life Enhances Competitiveness via “Accelerate Digital,” Heralding Bright Future Ahead at 2021 Award Ceremony for Superb Agents
    Taipei, 3 December 2021 – Despite the COVID-19 pandemic throughout the year, China Life has enhanced its competitiveness by making insurance purchase more convenient than ever via entrepreneurship and leadership alongside online/offline integration. At the annual award ceremony for elite agents in 2021, CDF President and CEO Stefano Paolo Bertamini, China Life Chairman Saloon Tham and China Life President Stephanie Hwang encouraged all the elite agents to continually adhere to the customer-centric spirit by providing heartwarming services, in order to create more value. In face of ever-changing market environment, China Life will continue to engage in talent training, and focus on talent coaching in order to scale up the organization and bring about more high-quality services. Furthermore, the Company will adopt technological empowerment, develop sales team systematically, pioneer the corporate sustainability and become the leading financial firm in Asia.
    Pioneers of Sustainable Finance - China Life Becomes the 1st Enterprise to Acquire ISO 14097 Verification
    Taipei, 22 November 2021 - Global Climate change continues to be an urgent international issue. The recent COP26 (2021 United Nations Climate Change Conference) also passed the resolution to gradually reduce the use of coal. China Life has continuously exerted its influence on the value chain to enhance its responsible investment management. Furthermore, China Life has launched three major climate actions: “Renewable Energy Power Plant Investment,” “Green Bond Investment,” and “Engagement with High Carbon Emission Industries;” set carbon reduction goals for different stages in pursuing net zero carbon of all its assets by 2045. After confirmation from BSI, China Life became the first enterprise in the world to acquire the ISO 14097 verification.
    China Life Wins Taiwan Sustainability Oscars Seven Years in a Row
    Taipei, 17 November 2021 - Deemed the Oscar Award for sustainability in Taiwan, the “Taiwan Corporate Sustainability Awards” (TCSA) is held by the Taiwan Institute for Sustainable Energy. The award is the most recognized benchmark award for sustainability management and sustainability report in Taiwan, with this year marking the 14th anniversary of its establishment. In 2021, a record-breaking 329 enterprises participated in the TCSA. In ensuring a comprehensive and transparent CSR report, China Life won the “TCSA Corporate Sustainability Reports Award - Platinum” with its adoption of international standards such as the GRI and SASB standards to enhance report quality and continue communication with stakeholders. Moreover, China Life leverages its life insurance experience and resources to incorporate sustainability risks and opportunities into various stages of its value chain: product design, policy underwriting, investment management, after-sales services, etc. By implementing enhancement measures, China Life is able to achieve comprehensive and in-depth corporate sustainability competitiveness for a variety of issues. As a highly-praised enterprise, China Life is the only insurance company to win the “Top 50 Taiwanese Companies Sustainability Award” and is an important driver for sustainable transformation in the insurance ecosystems.
    Joining hands with Taiwan Alzheimer Disease Association, China Life Takes Action to Protect People with Dementia
    Taipei, 10 November 2021 - The number of people suffering from dementia in Taiwan has surged. According to statistics, one in 12 seniors aged 65 and older has dementia. The figure shows that dementia is spreading at a fast pace, with more and more families faced with the challenge of caring for people with dementia. In response to the disease, China Life has constantly observed issues regarding the elderly and has worked with the Taiwan Alzheimer Disease Association to develop key chains with emergency contact cards. By distributing the key chains to people with dementia (therefore likely to get lost), China Life helped create a safety net to protect people with dementia from getting lost, reflecting China Life’s spirit of being a trustworthy enterprise.
    China Life Starts a New Volunteering Pattern in the Post-Pandemic Era, Showing Its Innovative Spirit
    Taipei, 2 November 2021 - The pandemic has changed our lifestyle. Nowadays, people can not only shop and order food without leaving home but also volunteer online, removing the barriers to our love. During the Level 3 Epidemic Alert period, many physical volunteering events were canceled and social welfare organizations were heavily impacted. However, leveraging its innovative spirit and thinking outside the box, China Life contacted social welfare organizations and brainstormed with them to conceive an innovative and contact-free way of volunteering online or from home. Since its launch in the Level-3 alert period, the new volunteering method has become popular among employees. Each event was fully booked the instant it was announced, with over 500 participants in just a month and over 2,000 service hours in total. In achieving the goal of common good, China Life also showcased its adaptive entrepreneurship.
    In Cooperation With Tainan City Government, China Life Expands the Safety Net of Micro-insurance
    Taipei, 27 October 2021 - China Life never ceases to care about the society. In order to provide protection to more economically underprivileged people, China Life expanded the micro-insurance coverage this year. Together with Tainan City government and Chao Hsing Social Welfare Foundation (hereinafter “TNCH”), China Life promoted micro-insurance by donating premiums. This time, around 16,000 additional citizens enjoyed the protection of micro-insurance. Tainan City Mayor Huang Wei-che awarded China Life a certificate of appreciation to commend China Life’s efforts in helping underprivileged households enjoy more comprehensive protection and in embodying the spirit of inclusive finance.
    China Life Receives National-Level Acknowledgment and Claims Two Awards for the “Best Products of Yushan Awards”
    Taipei, 22 October 2021 - China Life’s outstanding entrepreneurship and innovation have been constantly acknowledged. At the 18th National Brand Yushan Award, China Life claimed two awards for the “Best Products of Yushan Award.” In face of changes brought about by fintech, China Life garnered one of the awards for integrating facial recognition technology into policy application process, launching the “Smile to Sign”, enrollment service with facial recognition. In addition, when the pandemic was most severe this year, China Life was the first in the insurance sector to roll out vaccine insurance for individuals. The vaccine insurance policy perfectly reflects China Life’s enterprise value of being customer-centric and trustworthy.
    China Life Receives 2 Quality Awards at the “Digital Financial Service Award” for its Stellar Digital Transformation Performance
    Taipei, 7 October 2021 - In face of challenges brought about by fintech in recent years, China Life has been investing copious resources to accelerate digital transformation and become the first to integrate facial recognition technology into policy enrollment. China Life is one of the few companies that are authorized to execute trial implementation of remote enrollment. With stringent information security and personal information protection measures, the company crafted a smart identity verification system, becoming the pioneer of the industry to implement facial recognition in its policy enrollment process. This digital transformation is what won China Life the “Digital Innovation Award” and “Digital Information Security Award” at Commercial Times’ first “Digital Financial Service Awards.” The awards are not only an acknowledgment of China Life’s outstanding fintech performance, but also a reflection of its entrepreneurship and innovation.
    China Life Claims Gold and Silver Awards at the Taiwan Insurance Excellence Awards
    Taipei, 1 October 2021 - China Life has long focused on talent development and innovation and talent incubation. Adhering to the Treating Customers Fairly Principle, China Life also promoted inclusive financial services. With its excellent performance, China Life won a gold award for Excellence in Talent Development Project Planning and a silver award for Excellence in Microinsurance Promotion at the 9th Taiwan Insurance Excellence Awards held by the Taiwan Insurance Institute. On behalf of the company, Senior Executive Vice President Eric Su of China Life received the awards in the ceremony.
    First Insurance Policies for Underprivileged Households: China Life Continues to Promote Microinsurance
    Taipei, 13 September 2021 – Despite the pandemic, China Life’s care for the society continues. In order for the economically underprivileged to be covered by insurance policies, China Life works with Tainan City government and Tainan-based Xiu Feng Gung Ji Charity Foundation for the second straight year to promote microinsurance services via donating insurance premiums, helping more than 10,000 people to be protected by insurance policies. Therefore, China Life received a certificate of appreciation again for the campaign, as the move has embodied the spirits of financial inclusion and treating customers fairly. China Life says it is currently cooperating with many local governments across Taiwan to jointly provide micorinsurance services, with an aim of bringing about protection, care and assistance to economically underprivileged households. China Life hopes the economic impact on these households can be lessened should any emergencies occur, with the microinsurance policies exhibiting the value of insurance of helping people in emergencies.
    China Life’s Digital Transformation Helps Agents Achieve New Sales Records Amidst the Post-pandemic Era
    Taipei, 9 September 2021 – The COVID-19 pandemic has severely impacted the lives of the general public. China Life has displayed innovation skills and entrepreneurship by investing in long-term digital transformation, as well as optimizing its customer-centric operating procedures and services. China Life seized this opportunity to integrate its online + offline business operations, which include the industry’s first remote face recognition insurance application service, offering technical convenience to our agents and policyholders. With the assistance of digital tools, our agents achieve record sales. In addition, China Life has attracted elite agents to join us with technological empowerment. For the first seven months of 2021, China Life’s agent number increased and agent annual growth rate was the highest in the life insurance sector. Not only has there been a drop in the average age of its new on-board employees, but the average income of its new employees have increased as well. With the number of registered agents on the rise for three consecutive years, China Life has become the employer of choice and the most trustworthy company for new agents.
    China Life Granted Dual Awards from Insurance Asia Awards for 2 Straight Years
    Taipei, 26 August 2021 – Once again, China Life’s innovations have earned positive praise! We have been awarded the Digital Insurance Initiative of the Year and Insurance Initiative of the Year for the second consecutive year from the Insurance Asia Awards (held by the AsianBanking & Finance magazine). It serves as a clear indication that our devotion to digitalization and product innovation has gained international recognition.
    China Life Received First Taiwan Sustainable Investment Awards
    Taipei, 19 August 2021 – With a vision to “become the most trustworthy insurance company,” China Life has continually perfected sustainable management framework by fulfilling sustainable operations and sustainable investment, in order to maximize profit for shareholders, employees and the society. In order to pursuie long-term and stable investment returns, China Life has actively participated in green investment, by applying ESG principles to evaluation of investment targets and management of invested units. Meantime, China Life aims to fulfill the promise to “achieve net zero carbon emissions for its portfolion by 2045” together with parent company China Development Financial (CDF). We has been recognized as the “role model” at the first Taiwan Sustainable Investment Awards.
    China Life Acquires Treating Customer Fairly Recognition For Three Consecutive Years
    Taipei, 9 August 2021 – China Life Insurance implements measures to ensure the protection of financial consumer rights and has received recognition from the competent authority. For three consecutive years, China Life Insurance has ranked among the top 20% by the FSC’s “Treating Customer Fairly Principle Evaluation.” Since the FSC’s implementation of the aforementioned evaluation in 2019, China Life Insurance has been one of the few mid- and large-sized insurance companies to be rated outstanding every single year, standing out among its peers. Being able to exceed the performance of peers is a true testament to China Life adoption of “treating customers fairly” as its business philosophy, in addition to its active and comprehensive services that tends to customers’ needs.
    China Life Collaborates with SinoPac FHC to Perfect COVID Protection with Vaccine Insurance
    Taipei, 28 July 2021 – Employees are an enterprise’s most important asset. With that, SinoPac FHC on July 20th, 2021 has purchased the company-sponsored group healthcare plan that includes basic hospital insurance services provided by China Life, in order to provide SinoPac FHC’s employees with comprehensive protection. In addition, SinoPac FHC offers its employees three layers of protection including paid time off for vaccinations, family care leave and COVID insurance plans, as well as encouraging employees to get vaccinated. This can improve vaccine-preventable diseases control and vaccination coverage, lowering the risk of operation disruption caused by employees infected with COVID-19.
    Malaysia-born Saloon Tham Appointed Chairman of China Life
    Taipei, 8 July 2021 -- China Life today (July 8) elected Malaysia-born Mr. Saloon Tham as Chairperson in the board meeting. China Life stated that it will rely on Mr. Tham’s abundant experiences in the realm of international insurance to lead the Company to international success. Mr. Tham will also collaborate with CDF President Mr. Steve Bertamini in promoting innovations for the group’s departments and implementing the ABCDE strategy, in order to accelerate growth, digital innovations and asset allocation. Under Mr. Tham’s leadership, China Life will roll out a wide array of business and development plans and help the Company enter a new era of glory.
    China Life Becomes the Only Insurance Company Ranked Top 5% By the TWSE Corporate Governance Evaluation System
    Taipei, 29 June 2021 – China Life Insurance has engaged in long-term sustainable development and internalized corporate governance as its corporate culture. In the process, China Life has cultivated its appreciation and emphasis for legal compliance, ethical management, and corporate social responsibilities, which have become the Company’s general directive for its business operations. In fulfilling its corporate sustainability responsibilities, China Life creates a win-win situation for itself and its clients. In 2020, the Taiwan Stock Exchange (TWSE) corporate governance evaluation ranked China Life as the top 5% in the seventh (2020) Corporate Governance Evaluation, with China Life being the only insurance company among the 45 selected listed-companies. Particularly, with increasing challenges in the market, the number of financial and insurance companies ranked top 5% has declined over the years; from 12 in 2014, to just 6 in 2020. China Life overcame these difficulties and was ranked top 5% six times. China Life’s dedication in optimizing corporate governance was recognized and praised by the competent authority, allowing it to exceed international standards.
    China Life’s Smile to Sign Facial Identification Allows for Convenient Remote Insurance Application
    Taipei, 16 June 2021 – Taiwan’s severe COVID-19 pandemic has altered the lives of the public and increased the need for remote services. The Insurance Bureau has been listening to the general public’s need in a timely manner. It has promoted digital transformation for the insurance sector in alignment with Green Finance 2.0 and ESG trends. The goal is to allow for more user-friendly and convenient financial services. As a long-time promoter of digital innovation for financial services, China Life has turned FinTech into breakthrough of financial services. Moreover, it has developed numerous exclusive digital tools for sales agents and clients alike, allowing both sides to enjoy convenience brought by technology. The revolutionary facial identification insurance application is currently under a trial run, with the aim of overcoming restraints from traditional face-to-face insurance application procedures under the precondition of ensuring the clients’ rights. As it aligns with the Insurance Bureau’s goals, the approval of the trial run encourages the public to embrace digitalization and use the paper-free Smile to Sign facial recognition technology for remote insurance application.
    China Life HQ Building Acquires EEWH Green Building Gold Certificate
    Taipei, 2 June 2021 – For the first time ever, China Life is constructing its HQ building centering around sustainable development design concepts. The building has acquired the EEWH Green Building Gold Certificate from the Ministry of the Interior by meeting the requirements of seven main indicators: greenery, water retention, daily energy conservation, carbon dioxide reduction, waste reduction, water resource as well as sewage and garbage. In 2017, the construction plans for the Company’s new HQ acquired the EEWH Green Building Gold Certificate. Having adopted green building concepts in the initial design stage, the certification is a testament to China Life’s dedication to environmental protection and the creation of sustainability values for society.
    Leading the Way in Offering Insurance for Retired Medical Personnel Volunteers Combating the COVID-19 Pandemic
    Taipei, 25 May 2021 – In response to severe COVID-19 pandemic, the Taipei City Government has called forth retired medical personnel in combating the spread of the pandemic. Nearly 2,000 retired medical personnel volunteered on the COVID-19 frontline. China Life reciprocates this noble cause by working with the Taipei City Government in offering group accident insurance and COVID-19-prevention insurance policies to these courageous and selfless volunteers. Moreover, NT$300,000 in condolence supplement will be issued for hospitalized confirmed cases while an additional NT$1,000,000 will be issued for death of confirmed cases on duty. China Life stands with all medical personnel and offer the highest appreciation for their services.
    Microinsurance Products Received Award Recognition for Six Consecutive Years – China Life Helps the Financially Disadvantaged Across Multiple Counties & Cities Nationwide
    Taipei, 3 May 2021 – In order to promote social inclusion, sharing and prosperity for all, China Life has launched microinsurance products since 2014. By actively donating to multiple local governments and social welfare organizations, China Life exerts its corporate values and safeguards the financially disadvantaged through its microinsurance policies, providing basic accident insurance plans to those in need. Aside from offering microinsurance products via collaboration with the local governments in Yilan County, Hualien County, and Yunlin County with the help of government agencies, China Life has expanded its microinsurance services to Tainan City and Taitung County in 2020. With that, China Life has extended its microinsurance safety net across the Eastern Taiwan. Over thirty-four thousand individuals received insurance protection after meeting certain criteria and conditions. China Life’s dedication to social well-being was praised by the competent authority and was granted the outstanding microinsurance award for six consecutive years issued by the FSC.
    China Life Provides Group Insurance Service for Social workers in Taitung County by Reaching Out to More People
    Taipei, 26 April 2021 – Social workers reaching out to every corner of society has been imperative on the social safety net. These workers offer warmth and comfort to the disadvantaged, giving them hope and encouragement for the future. In order to give back to the social workers’ devotion, China Life has become Taiwan’s first life insurance company that collaborates with Pingtung County Government to jointly launch the “social workers group accident insurance program.” The policy allows the county’s approx. 500 social workers to enjoy group accident insurance. Though this program, a positive cycle is formed when the social workers take care of the disadvantage. China Life can ensure that the safety of the social workers is covered, keeping the minds of the workers and their families at ease.
    China Life Becomes Sole Life Insurance Company Whose Facial Recognition Insurance Solution Was Praised By “The Asset” Magazine
    Taipei, 25 March 2021 - China Life announces good news regarding innovative financial services! The Company’s application of facial recognition technology to the insurance application process has been granted the Digital Project Awards - Best Biometric Project by the Asset Magazine. Every year, the magazine holds The Asset Triple A Awards, which is one of the most prestigious international financial awards in the market, with evaluation covering all sorts of financial institutions in Asia. Once again, China Life has become an international spotlight with our “facial recognition-powered insurance solution” as we were granted the “Digital Award” in 2020.
    China Life Included in Bloomberg Gender
    Taipei, 12 March 2021 - China Life announced its inclusion in the Bloomberg Gender-Equality Index (GEI) for two consecutive years. GEI incorporates 380 enterprises across 44 countries. Among the five enterprises from Taiwan, China Life is the only insurance company included for two consecutive years, exemplifying its commitment to gender equality and employee rights in the workplace.
    China Life’s Enhanced PIMS Accreditation Gains SGS Recognition
    Taipei, 8 March 2021 – With ever-changing financial services, fraud, leakage of personal data and illegal data collection have become common occurrence. Establishment of a safe financial service environment will allow policyholders to entrust companies with their personal data. China Life has become one of the first companies to acquire the enhanced accreditation, with our Personal Information Management System (PIMS) having been granted BS 10012:2017 certification. This has expanded the scope of accreditation from previous personal insurance related business to all businesses covered by both the Company’s headquarters and its branch offices. The action is a reflection of the Company’s adoption of the international standards and determination to enhance personal data protection.
    China Life’s Charity Purchase Reaches Record High
    Taipei, 8 February 2021 – The COVID-19 pandemic has devastated the efforts of various charity groups since its spread last year. This includes sharp decline in donations as well as rejection of company visits for charity organizations to promote their merchandise, resulting in instable earnings. Despite present challenges, China Life has chosen to continually uphold caring values by holding charity events that helps social welfare organizations, eco-friendly small-sized farmers and social enterprises sell their products for the 13th consecutive year. This allows employees and the general public to directly support and financially help these non-profit organization groups.
    China Life Invites Colleagues to Donate Blood, Jointly Combating COVID-19 and Protecting Taiwan
    Taipei, 22 January 2021 – the inventory of blood banks plunged as low temperature cold waves hit Taiwan. According to the Taiwan Blood Services Foundation’s latest announcements, the blood banks in Northern Taiwan are running dangerously low. The NTU Hospital’s doctors have encouraged people to donate blood as the inventory of type O-blood can only be used for one more surgery treatment. China Life has collaborated with the Taiwan Blood Services Foundation by organizing blood donation events at its branch offices nationwide. We held blood donation events in Kaohsiung and Taoyuan in January, and received positive feedback from all of our staff. In face of blood shortage in Northern Taiwan, China Life’s president Stephanie Hwang also participated the blood donation event on January 22nd in Taipei, encouraging employees and the general public to serve as blood donors. Those who step forth and donate blood will receive sweet potatoes which were sold to help pupils in the rural areas fulfill their dreams. Additional donation blood events will be held in Tainan and Chiayi as we continue the blood donation marathon.
    China Life Receives Three Microinsurance Awards, Embodying the Fulfillment of “Treat Customer Fairly” Principles
    Taipei, 10 December 2020– Actively responding to the government’s policy, China Life has launched microinsurance products and small-sized whole life insurance products, reflecting our fulfilment of inclusive finance and “treating customer fairly” principles. This year, China Life takes a step further by extending the microinsurance safety net to Eastern Taiwan, offering basic protection to disadvantaged families. China Life’s efforts in promoting the aforementioned products have been recognized by the Financial Supervisory Commission (FSC). We thus received three different awards, including the microinsurance Contest Excellent Performance Award, the microinsurance Contest Caring for the Physically and Mentally Challenged Award, and the Small Amount Whole Life Insurance Excellent Performance Award. It is worth noting that, China Life has received the microinsurance Contest for the sixth straight year. China Life’s senior vice president Johnny Chang will receive the award on behalf of the Company.
    China Life and CDF Under International Spotlight Through ESG Achievements
    Taipei, 1 December 2020 - According to the Dow Jones Sustainability Indices’ (DJSI) latest announcement, CDF is included on the Dow Jones Sustainability World Index (DJSI World) and Dow Jones Sustainability Emerging Markets Index (DJSI Emerging Markets). Every year, DJSI invites thousands of enterprises worldwide to participate in the evaluation. Only companies with the top ESG 10% score will be eligible as DJSI constituents. DJSI has become a crucial evaluation index in terms of ESG investment performance. CDF is categorized in the insurance sector with 22 question sets falling into the category of Principles for Sustainable Insurance (PSI) specifically dedicated to the insurance sector. China Life’s scores were significantly ahead of industry average in reflection of its voluntary actions to respond to PSI. Additionally, China Life obtained the “Best Score” in the sustainable finance and inclusive finance-related questions, in reflection of the Company’s responsible investment policies and microinsurance promotion.
    China Life Showcases “Big data,” “AI” and “Ecosystem” Digital Innovations at the 2020 Taipei FinExpo
    Taipei, 27 November 2020 – Innovation is a driving force for business growth and sustainable development. China Life took part in the 2020 Taipei FinExpo, showcasing our fruits in digital innovation and inclusive finance by adhering to our mission in the insurance industry, sticking to the main theme of sustainable finance, actively engaging in technological empowerment and upgrading our heartwarming services. China Life has thoroughly exhibited its determination and value in sustainable development.
    A Record High – China Life Receives 7 TCSA Awards
    Taipei, 18 November 2020 – China Life’s continual commitment to sustainability been widely acknowledged. It was awarded seven awards at the 2020 TCSA Awards, including the golden CSR Report Award for the financial and insurance industry, silver English Report Award, Outstanding Corporate Sustainability Performance Award; as well as Best Performance of Specific Categories – Transparency and Integrity Awards, Growth through Innovation Awards, Creativity in Communication Awards, and Cyber Security. The number of awards going to China Life reaches a record high in terms of the Company’s participation in the TCSA Awards. The Taiwan Corporate Sustainability Academy complimented the transparency and comprehensiveness of China Life’s CSR report, not only incorporating the UN’s SDGs but also implementing TCFD climate impact matrices. In addition, China Life stays up to date on the latest trends in promoting friendly finance and digital transformations, fully displaying its width and depth of corporate sustainability capabilities.
    China Life Taipei Academy Construction Project Given the Taipei Tree Protection Award
    Taipei, 27 October 2020 – The winners of the Department of Cultural Affairs, Taipei City Government’s Second Taipei Tree Protection Awards have finally been announced. China Life’s Taipei Academy Construction Project receives the award as it retains multiple items of the original environment and pursues friendly coexistence. Not only is it a display of the Company’s devotion to corporate social responsibilities, but also proves the Company’s dedication to sustainable development goals on the front of governance, social and environment.
    China Life Deemed A National Green Purchasing Model
    Taipei, 30 September 2020 - In response to the severe climate change in recent years, the IPCC has stated that by 2030, the global temperature may rise by 1.5 degrees Celsius. Climate change related risks have been deemed the greatest global threat by the Global Risk Report for many years in a row. As a member of the global community, China Life actively engages in climate change mitigation measures and is committed to making contribution. In addition to promoting a green working environment and digital finance and other services, China Life embraces green purchasing. This year, the Environmental Protection Administration, Executive Yuan recognized China Life as an outstanding organization which engages in green purchasing and promotes green consumption, confirming China Life’s efforts to fulfilling corporate social responsibilities.
    China Life Recognized by FSC for Two Consecutive Years for Incorporating “Treating Customers Fairly” into its Business Culture
    Taipei, 12 August, 2020 – In the “Treating Customers Fairly Assessment Results” announced by the Financial Supervisory Commission (FSC), China Life was ranked in the top 20% among all life insurers for two consecutive years. During the FSC recognition ceremony on August 12th, President Stephanie Hwang emphasized that “Love and Care” is China Life’s core value and that providing services and products that warm the hearts of customers have also been the Company’s philosophy and goal. Protection of financial consumers is incorporated into all aspects of the Company – including product design, marketing and solicitation, sales process, contract enforcement, and policy services – holding “treat customers with fairness and empathy as you’d treat yourself” as the highest principle.
    Global Recognition for China Life as it Took Home Two Trophies at the “Insurance Asia Awards”
    Taipei, 7 August, 2020 – You can now use your face not only to unlock your cell phone, but also buy insurance! Embracing innovation in FinTech, China Life has incorporated technology into different scenarios surrounding insurance, and has included facial recognition into the process of insurance application. In the Insurance Asia Awards 2020 hosted by Asian Banking & Finance magazine, the project was recognized as Digital Insurance Initiative of the Year. China Life also received the Insurance Initiative of the Year award for its products, indicating global recognition for its endeavors in digital and product innovations.
    China Life, the only company certified “Excellence “twice in the Corporate Governance Assessment
    Taipei, 30 July 2020 – China Life has long focused on corporate governance by keeping abreast of international trends and applying the highest standards to reach its goals. China Life once again received the “Excellence” certification in the CG6012 (2019) Corporate Governance Assessment by Taiwan Corporate Governance Association, becoming the first listed company certified “Excellence” twice consecutively, and winning recognition from the Association. Stephanie Hwang, President of the Company, attended the award ceremony and received the trophy on behalf of the Company.
    China Life CSR Report Certified by International Institution
    Taipei, 7 July 2020 – The world was severely impacted by COVID-19 in 2020, leading companies to re-consider ways to balance business development and coexistence with the environment, and invest more in sustainability. The Corporate Social Responsibility Report (CSR report) is an import tool for stakeholders to assess the Company’s capabilities in responding to risks and creating sustainable value. China Life has compiled its annual CSR reports for thirteen years, winning TOP 50 Taiwan Corporate Sustainability Awards for four years in a row. China Life is also the first Taiwanese enterprise to win Best Report Top 3 in the Corporate Register Reporting Awards (CRRA), hosted by the largest online reporting platform in the world. Additionally, the Company won Asia's Best Sustainability Report award the first time it enrolled in the Asia Sustainability Reporting Awards (ASRA), and Digital Insurance Initiative of the Year and Insurance Initiative of the Year in the Insurance Asia Awards. China Life’s efforts in sustainable development have been internationally received. The 2019 CSR report has been certified by the British Standards Institution (BSI). Stephanie Hwang, President of the Company, received the letter of certification on behalf of the Company from Peter Pu, Managing Director of NE Region (Asia) of BSI Group.
    China Life Launches Mobile Insurance 2.0 to Boost Service Efficiency
    Taipei, 18 June 2020 – As FinTech becomes a worldwide trend, China Life has accelerated digital transformation by engaging in supply chain restructuring and revolution. The Company aims to provide diverse insurance services and experiences by actively using big data and AI technologies in product development, service and business fronts to create smart FinTech services. After China Life’s self-developed mobile insurance APP designed for agents has received positive feedback and neared 100% submission rate, we launched the mobile insurance 2.0 – response service for mobile authorization. This upgraded service has brought about full digital and paperless experience for the clients’ mobile insurance journey from insuring to acceptance, allowing clients enjoy more convenient and heartwarming services.
    China Life Becomes the First Asia-based Company to Receive the Asia Sustainability Reporting Award
    Taipei, 8 May 2020 – China Life becomes Asia’s first enterprise to win the gold award from the Asia Sustainability Reporting Award (ASRA) among 16 top-tier Asian enterprises. This is the first time the Company participates in the ASRA. China Life’s efforts to promote sustainable development has received international recognition. The gold award of ASRA has put China Life under international spotlight again after the Company became the winner of Best Report from Corporate Register Reporting Awards (CRRA).
    China Life Donates Microinsurance Policies to Tainan City Government by Providing Protection for Over 8,000 Disadvantaged Citizens
    Taipei, 30 April 2020 – China Life has donated Microinsurance products to the Tainan City Government, an active response to the policies from both the United Nations and the Financial Supervisory Commission (FSC) and to implement inclusive finance and the “treating customer fairly” principles. The Company sets up a more friendly insurance service by extending the safety net to Tainan City. The donation will reach out to more than 8,000 Tainan disadvantaged citizens aged between 15 and 70. Those who are from low-income families and eligible for applying for the policies without screening their gender and profession will enjoy one-year accident insurance policy protection with insured amount of NT$300,000. China Life collaborates with the local government to provide protection for the economically disadvantaged.
    China Life Staff Displays Care for the Disadvantaged - Public Welfare Purchasing Activities Achieves New Highs
    Taipei, 2 March 2020 – China Life insists on doing the right thing and protecting our homeland. For 12 consecutive years, China Life has held charity sales events and created a platform that combines public purchasing and products from charity organizations, providing exposure for the disadvantaged. The theme of this year is “Share Your Love.” China Life works hand in hand with charity organizations, eco-friendly local farmers, social enterprises and rural pupils in maximizing public welfare. The total purchase from China Life’s staff was over NT$1.2 million.Such amount represents our employees’ substantial help to the charity groups and support of the goodness.By generating positive influence, our efforts can work toward helping those in different corners of society.
    China Life Insurance Receives International Recognition After Being Selected for the Bloomberg Gender-Equality Index
    Taipei, 25 February 2020 – Creating an inclusive work culture has become a global trend. China Life echoes the UN’s SDGs and ensures gender equality in the workplace. This year, China Life was selected from a pool of 6,000 companies from 84 countries for the 2020 Bloomberg Gender-Equality, GEI. Being selected in the first year participation is a true testament to the international recognition of China Life’s gender-equality work environment.
    China Life Acquires Distinct Excellence Distinct Excellence Certification for Corporate Governance Assessment
    Taipei, 8 January 2020 – Corporate governance is embedded in the Company’s corporate value and culture, a testament to China Life’s focus on corporate conference for a long time. Aside from being ranked the top 5% of listed companies for corporate governance for five consecutive year, China Life applied for the CG6012 (2019) Corporate Governance Certification Assessment and became the first listed company to acquire distinct excellence twice in a row.The Company was highly praised by the Taiwan Corporate Governance Association and has become an industry benchmark by aligning with international standards.