Taipei, 17 November 2023 – Upholding the spirit of treating customers fairly and empathetically as we would ourselves, China Life continues to implement protection measures for financial customers in response to government policies for inclusive finance. We will continue to strengthen our elderly- and disadvantaged-friendly measures to optimize customer experience. This year, China Life was recognized as one of top 25% performers by the competent authority in Treating Customers Fairly Evaluation, a new record. The Company is among the few that received such honor five years in a row since this evaluation began. Furthermore, China Life also won Microinsurance Business recognition for ninth consecutive years. Other received awards include Caring for the Mentally and Physically Disabled and Elderly Insurance Awards. Under the vision of customer-centricity, China Life will continue to implement treating customer fairly principles for demonstrating a positive industry value and strive for common prosperity to connect the young, elderly, different groups and sectors together. The end goal is to realize our promise to and safeguard policyholders, committing to their prosperity.

Taipei, 23 November 2023 – “We strive to do better for our customers!” Adopting a customer-centric approach, China Life’s highest operating principle revolves around creating the best experience for customers. We actively observe their needs and implement technological innovations that improve platform experience. Through three main service models, we integrate on-line/offline services to actively address customers’ needs, continuing to offer heart-warming customer experiences. Winning the trust of customers, China life receives recognition from “2023 CSEA – Best Customer Experience Enterprise Award”, known as the Golden Horse Award in the field of customer service, and is the only life insurer under this award category. 2023 marks the 7th CSEA awards. The Taiwan Contact Center Development Association (TCDDA) has formulated a judge panel consisting of senior professionals, as well as government and impartial institution representatives. With over 100 participating units, the panel selects enterprises and individuals with excellent customer service performance based on four main aspects of assessment: service experience, marketing experience, technology application and training management. This year, China Life offers premium interactive services, providing distinguished customer service experience, worthy of being acknowledged as an industry benchmark. Having received this recognition, China Life will continue to listen to its customers’ voice and refine its services, offering heart-warming customer service experiences, striving to become the “most trusted and recommended life insurance company”.

Taipei, 22 November 2023 – With the performance of “Treating Customers Fairly practices in diversity and inclusion”, China Life won the "ESG Corporate Awards - Best Initiative in Diversity and Inclusion" presented by a leading international financial media, The Asset. China Life is not only the sole life insurer in Taiwan’s financial sector to win this award, but also the only life insurer in Asia to receive such recognition. The Asset’s ESG awards have long been the benchmark stardard for sustainable development in Asia. In “treating customers as we would ourselves” and upholding a “love and care” approach, China Life is committed to eliminating financial knowledge gap caused by age or language vulnerability, refining services for the mentally/physically disabled, helping the financially vulnerable acquire protection, etc. We have implemented DEI values (Diversity, Equity and Inclusion) from inside the Company to the general public. Such performance earns universal praise from the judge panel. It is a testament to the Company’s dedication to treating customers fairly and alignment with international initiatives. In the future, China Life will continue to advance and work with relevant institutions to promote financial inclusion and strive for SDG “Good health and well-being” and “Reduced inequality,” creating prosperity for all, and become the most trusted and recommended insurance company in Taiwan, as well as a TCF enterprise role model in Asia.

Taipei, 16 November 2023 – China Life upholds “customer-centricity” and has continued to innovate its services. We bring fresh insurance experience by leveraging digital services, insurance planning and talent cultivation. China Life’s achievements stood out among 40 peers and was a big winner in 2023 Insurance Excellence Awards held by Excellence magazine. Winners of the 2023 Insurance Excellence Awards were determined by online voting and expert evaluation. China Life received four recognitions: Excellent Talent Cultivation, Excellent Digital Innovation, Excellent Product Innovation, and Excellent Digital Finance. China Life has been actively promoting agency channel transformation. China Life aims to empower the next generation by recruiting, selecting, retaining, and promoting talents. AI-powered digital training tools allow agents to be trained more efficiently. Because of this training method, agents are able to learn and deliver professional services to policyholders. More and more people are concerned about long-term care issue. We take a walk in customer’s shoes and expand the coverage of long-term care insurance. In that way, policyholders can still enjoy a life with dignity despite their care demand. Facing current social trends, China Life continues customer-centric strategy and stays entrepreneurial in digital transformation. China Life’s i-Life APP integrates insurance services into policyholders’ everyday life. This is the tool that helps customers manage their insurance portfolio, bringing fresh insurance experiences. China Life keeps abreast with social trends and is committed to sustainable development. We will continue to cultivate talents and launch digital transformation, providing heart-warming and quality services to set a new paradigm in the industry. The goal is to be the most recommended and trustworthy life insurance company.

Taipei, 15 November 2023 – China Life's long-term contribution to sustainability continues to be recognized by the Taiwan Corporate Sustainability Awards (TCSA). In 2023, China Life won a total of six awards, including “Sustainability Comprehensive Performance Award - Top 100 Taiwanese Sustainable Corporates Award” and “Corporate Sustainability Reports Award - Platinum Award in the Finance and Insurance Category”, which is the ninth consecutive year of winning the Sustainability Reports Award, indicating continued recognition on China Life’s promotion of sustainability and disclosure of information. In the "Outstanding Sustainability Achievement Award”, the Company was also honored in four subcategories, including “Social Inclusion Leadership Award”, “Talent Development Leadership Award”, “Information Security Leadership Award” and “Innovation and Growth Leadership Award”. China Life President Stephanie Hwang stated, “Our company has been committed to providing insurance services for 60 years. With a vision of becoming ‘the most trusted and recommended life insurance company’, we will continue to expand the protection power to contribute to social stability through sound management and advanced insurance services under the framework of sustainable governance". China Life continues to exercise the power of responsible finance to build a sustainable ecosystem with internal and external stakeholders. This year, China Life was again honored with Taiwan’s Top 100 Taiwanese Sustainable Corporates, demonstrating its outstanding achievements in corporate governance, climate action and deepening social inclusion. In response to the international focus on climate risk management, this year’s Sustainability Report has been expanded to include a column on climate change response and sustainable environmental vision. The application of scenario analysis has been expanded to include a complete disclosure of the financial impacts of climate risk on the Company itself and its upstream and downstream resources, earning the Company the Platinum Award, the highest level in the Sustainability Reports Award. Starting from its core business, China Life has been actively implementing sustainability action plans in all aspects of its operations. Looking ahead, China Life will continue to be a pioneer of sustainability in the industry, supporting low-carbon transformation and a sustainable economy. At the same time, through the perspective of a life training partner, China Life will integrate internal and external resources with the spirit of love and care, and maximize China Life’s impact on society.

Taipei, 06 November 2023 – SGS 2023 IT Awards ceremony was held on November 2. With its stringent information security management, China Life was awarded excellence in information security governance. As the financial service model continues to innovate, various types of fraud, personal data leakage, and improper collection and use of personal information have emerged. China Life has continued to improve its management and technology to build a safe and secure financial service environment that is in line with international standards. We have demonstrated determination to strengthen the ability to protect information, so that policyholders can have peace of mind in handing over their personal information to us. President Stephaine Hwang said that risk management has been China Life's core competativeness. As the life insurance industry manages a large amount of customers' personal information, which could cause irreparable losses in the event of a breach. Therefore, China Life has always held itself to the highest standards in strengthening its personal information protection management capabilities and building various security measures. In the future, we will continue to refine our risk management and operate in a prudent manner, optimize our service experience, and move toward the goal of becoming the most trusted and recommended insurance company.

Taipei, 23 October 2023 – At the “2023 Digital Financial Award” ceremony (Oct. 23), China Life was awarded the “Digital Inclusion Award” for distinguished financial inclusion after enhancing financial knowledge of the elderly and the vulnerable groups through digital means. Based on the digital habits of the elderly, China Life launched the “Financial Knowledge Training for the Elderly” initiative that comprises “Insurance Classroom”, “Easy-to-understand Insurance Movement 2.0”, and “Financial Classroom for the Elderly”. Through online tools and digital channels, e.g. one-click share button on Youtube, Facebook, Line, etc., it is easier for the elderly to share relevant information in their community and amplify the influences. Moreover, a three-pronged promotional approach is used to enhance financial knowledge, which has been well received by the elderly. China Life continues to deepen, enhance, and optimize its financial inclusion services in fulfilling its social responsibilities as an insurance company, aiming to become “A Financial Guardian to the Elderly” and extending its reach to helping out the vulnerable, ultimately achieving financial inclusion and establishing a social safety net for all.

Taipei, 12 October 2023 – China Life received the “FinTech Innovation Award” presented by “Wealth Magazine” at the “2023 Taiwan Financial Award” ceremony (Oct. 12). The “2023 Taiwan Financial Award” is a prestigious and influential award for recognizeing finanacial instituions’ performance. In the award comments made by Wealth Magazine’s finance experts, they praised China Life for integrating InsurTech with talent cultivation, innovation and digitalization, so as to create a smart digital tool for its agents. The tool not only facilitates efficient training for agents, but also supports agents in providing better services to customers, delivering excellent results. For many years, China Life has actively invested in the development of various digital tools, as well as incorporated artificial intelligence (AI) and Big Data into every stage of its operations, from “product sales”, “talent recruitment”, and “after-sale services”, to “performance tracking”. The Company aims to provide innovative and convenient services through a highly digitalized sales force. Through digital empowerment and friendliness of sales agents, China Life strives to become the most recommended and trustworthy life insurance company.

Taipei, 18 September 2023 – China Life continues to receive recognitions from international awards! Held by Enterprise Asia, the 2023 Asia Pacific Enterprise Awards (APEA) is a prestigious award program that recognizes entrepreneurial excellence in the Asia Pacific region. As a first-time participant, China Life was able to stand out among hundreds of enterprises from over 16 countries, winning the “Inspirational Brand Category” award. The Company’s brand spirit, Life Training Partner showcased the heartwarming care from China Life to its policyholders and has left a strong impression on judges. China Life will continue to be entrepreneurial and innovative in providing sustainable financial solutions and take action to achieve prosperity for all. The Company’s vision is to become the most recommended and trustworthy insurer.

Taipei, 15 September 2023 – Taiwan is heading into super-aged era, facing imminent issue of dementia. Upholding the spirit of treating customers fairly and empathetically as we would ourselves, China Life has collaborated with Taiwan Alzheimer’s Disease Association (TADA) since 2019, and became the first “dementia-friendly”insurance company in the industry. During World Alzheimer’s Month, China Life sponsored TADA for its “2023 World Alzheimer’s Month Exhibition” held in Songshan Cultural and Creative Park. The Company’s management team showed up to support the event, extending appreciation to TADA for their guidance in helping China Life establish financial-friendly services. Through exchanges with dementia patients in the event, senior managers of the Company gained better understanding of their needs. The Company looks forward to implementing inclusive finance through experience sharing, continuously safeguarding senior citizens’ financial consumer rights and interests, so as to materialize sustainable values of the life insurance industry.

Taipei, 13 September 2023 – According to National Immigration Agency, the population size of new residents in Taiwan is as big as that of indigenous people. The total population size is more than a million if the children of new residents are added in, making them an important demographic group in Taiwan. However, in day-to-day life or when applying for financial services, these new residents oftentimes face language barrier. In order to clear this communication hurdle standing between them and the financial/insurance information they need, China Life put in a three-pronged approach that focuses on optimizing customer service, catering to the needs of different groups, and increasing insurance awareness. China Life is the first in the industry to provide “Real Person Multilingual Interpretation Service” (Note 1) and held “Financial Literacy Training for Interpreter and Anti-fraud Seminar”. In addition, the Company launched a multilingual animated video for insurance knowledge (Note 2) and an easy-to-understand rights and interests reminder poster for all policyholders (Note 3). These measures were rolled out with the aim to help new residents become more financially literate and ultimately realize financial inclusion.

Taipei, 30 August 2023 – China Life received 3 awards of the 10th “Taiwan Insurance Excellent Performance Award” held by the Taiwan Insurance Institute, including “Excellent Policyholder Service Project Planning” - gold, “Excellent Talent Cultivation Project Planning”- silver, and “Excellent Microinsurance Promotion”- silver. In the award ceremony, Senior Executive Vice President Eric Su represented China Life to accept the recognitions. Upholding the spirit of treating customers fairly and the intention of achieving common good in society, China Life rolls out the microinsurance product for customers. Adopting innovative thinking to optimize services and integrating different domain knowledge, including medical practices, academic technology and financial insurance, the Company offers customers with brand new insurance experience. Moreover, China Life pays attention to talent cultivation, incorporating digital technology with training courses, and delivers excellent results.

Taipei, 18 August 2023 – Microinsurance has a special place in financial inclusion. Its core spirits are to provide basic insurance coverage for economically disadvantaged households and build a safety net for them so that these families can work towards a better life without worry. Corporate social responsibility is a commitment to sustainability and China Life manifests this commitment in corporate culture and spirits. The Company has long worked with many county and city governments to promote microinsurance through premium donation. “Treating customers fairly as you would have done to your family”, a spirit upheld by the Company is what drives China Life to continue providing protection to more economically disadvantaged groups. A way to materialize social value is by being underprivileged friendly. This year, China Life has again worked with Kaohsiung City Government to promote microinsurance and the goal is to expand social safety net. Until now, the Company has provided protection to 24,000 eligible underprivileged people in Kaohsiung. Deputy Secretary General of Kaohsiung City, Ms. Chen, Ying-Shiou presented a certificate of appreciation to the Company, recognizing its effort for delivering comprehensive protection to underprivileged families.

Taipei, 28 July 2023 – China Life is committed to stable management and aims to create long-term benefits and value for its policyholders, shareholders, employees and society. Recognizing the potential impact of climate change on macro economy and financial systems, China Life has implemented low-carbon transition with comprehensive climate governance measures. With achievements in climate governance and digital innovation, China Life has once again been recognized by the Insurance Asia Awards (IAA) organized by Asian Banking & Finance (ABF), which recognizes the most innovative companies each year. This year, China Life is again honored with the ESG Initiative of the Year and the Digital Insurance Initiative of the Year, demonstrating its momentum in low-carbon and digital transformation initiatives. In the face of market risks and challenges, China Life has actively invested in digital innovation to optimize its financial services and enhance operational efficiency, so as to strengthen the resilience of its corporate transformation.

Taipei, 24 July 2023 – Since 2019, the Financial Supervisory Commission (FSC) has been promoting Treating Customer Fairly (TCF) assessment mechanisms to encourage the financial industry to be more friendly and protective toward customers. China Life adheres to the principle of “customer-centricity” and attaches importance to sustainable management, so as to strengthen corporate governance and integrity management as the development foundation. The Company’s Board of Directors has taken the lead in implementing relevant measures and establishing an effective internal control mechanism to realize the concept of TCF. To fulfill its long-term commitment to financial consumer protection, China Life has responded to and practiced two additional indicators in the assessment, i.e. “friendly service principle” and “integrity principle.” By providing sign language interpretation videoconferencing service and industry-first multilingual simultaneous interpretation service in nine languages for new residents, as well as establishing an accountability system and responsibility map, China Life demonstrates the value of the insurance industry and makes progress toward sustainable finance. Upholding its business philosophy, “fairness and empathy: treating customers as we would ourselves,” China Life has continued to optimize its financial services by treating consumers in a friendly manner and protecting their rights and interests. This year, the Company has once again been recognized by the FSC as one of the top 25% of performers in the “TCF Principle Assessment.” It marks the fifth consecutive year of receiving this recognition by the competent authority. The Company is also one of the few insurers to receive the honor every year since the assessment was launched, demonstrating China Life’s original intention of treating its customers with love and care. Through implanting customer service mindset into corporate culture, China Life acts proactively to create mutual prosperity for the society.

Taipei, 21 July 2023 – As Taiwan gradually becomes a super-aged society, enhancing the financial resilience of over 4 mn elders has become a social issue of grave importance. Financial institutions play a crucial role in elderly fraud prevention and financial exploitation. China Life aims to become “Financial Guardian of the Elderly” and by offering comprehensive insurance planning services, helps policyholders prepare for elderly life. Moreover, the Company is the first in the industry to develop a “three-pronged approach,” safeguarding the elderly’s asset safety. China Life combines on-line and off-line financial knowledge courses, leads volunteers in promotion of fraud prevention across communities, prints and issues easy-to-understand financial leaflets, etc., to enhance their financial resilience. The Company was recognized with the 2023 Third TSAA Taiwan Sustainable Action Awards – “Social Inclusion Bronze Award” for its dedication and actions.

Taipei, 05 July 2023 – Climate change, carbon reduction goal, and green finance are top global concerns. When choosing a life insurer, policyholders consider whether the business can develop sustainably. Climate governance is top-of-mind priority at China Life. The Company has integrated ESG into its core businesses to support low-carbon economy and help push for a sustainable transition. Asia Responsible Enterprise Awards (AREA) held by Enterprise Asia is known as the “Nobel Prize” in the field of corporate social responsibility and is one of Asia’s leading ESG awards. Businesses’ sustainable performance will be evaluated on effectiveness, achievability, relevance, and sustainability. China Life puts climate governance at the center of its business operation and investment management. Under the guidance of the Board and Sustainable Development Committee, the Company strives to reduce the impacts brought by climate risks and seizes the opportunities in different climate scenarios. These efforts have led to successful practices of sustainable finance. Standing out among the rest, the Company received recognition from the jury and was awarded “AREA 2023 Green Leadership Category”.

Taipei, 01 July 2023 – Facing with the challenges brought by climate change, how can the insurance sector exert its influence to realize environmental and sustainable vision? China Life has long devoted to sustainable finance and integrated ESG principles into investment management framework, realizing its promise for a sustainable future from its core functions. China Life’s performance in sustainable investment has garnered recognition from “TAIWAN SIA Taiwan Sustainable Investment Awards” for three consecutive years. This year, China Life was awarded “Excellence- Impact Institute in Life Insurance”, “Gold-Sustainability Themed Investing” and “Gold-Shareholder Action”. Sustainable development is the foundation for economic and societal growth. China Life, an important asset manager, has responded to climate change and net-zero target through tangible investment strategies with an aim to encourage sustainable innovation and push for transition. The Company has actively worked with different stakeholders and practiced sustainable operation through sustainable investments to fulfill its obligation to society. The goal is to become the benchmark in the industry while creating sustainable value for all stakeholders and the society.

According to “Guidance on the Fair Treatment of Vulnerable Customers” released by UK Financial Conduct Authority (FCA), lack of financial knowledge is one of the factors that contributes to consumers becoming financially vulnerable. Statistics from National Police Agency indicate that elderly individuals are a high-risk group targeted by scams. Upholding the principles of treating customers fairly and being elderly-friendly, China Life organizes seminars on “Financial Fraud Prevention and Insurance Knowledge Promotion.” These seminars combine the core functions of insurance and financial services. The aim is to share concepts of financial fraud prevention, asset inheritance, and risk protection through engaging and easy-to-understand course contents. The goal is to equip elderly attendees with a preventive mindset in their daily lives, minimizing the likelihood of increasing financial risks and safeguarding their financial security.

Taipei, 19 June 2023 – Is your neighbor, friend, family member, or colleague a new resident? According to National Immigration Agency, as of April, 2023, there are more than 580,000 new residents in Taiwan. If children of new residents are added in, the actual figure will exceed 1 million, accounting for 6% of total population. According to “Survey of New Residents' Living Needs” conducted by the Ministry of the Interior, new residents’ Chinese listening and speaking are better than reading and writing. Therefore, when providing services and information to new residents, using mother tongue, audio, or video is better than written words. China Life works with “New Residents Family Growth Association” to provide interpretation service in 9 languages, including Burmese, Korean, Japanese, Thai, Pilipino, Malay, Vietnamese, Indonesian, and English. China Life strives to cater to the needs of a diverse society and become the first in the life insurance industry to provide multilingual interpretation service, eliminating communication barrier for new residents when accessing information regarding finance and insurance.

China Life has promoted corporate volunteering for over 10 years. Every year, we push our limit and strive for growth, encouraging employees to roll up their sleeves to make our society a better place. We hope these actions can guide employees to embrace their inner kindness and love. These year, China Life focuses on three initiatives — increasing paid volunteer leave, conducing volunteer training, and expanding service scope to clear hurdles that may prevent employees from turning their kind intentions into actions. As of April this year, 70% of office staff has devoted time into volunteer work and total service hour has reached 25,000. Facing with climate change and sustainable finance issues, China Life takes concrete actions to respond to societal demands. Besides response to “Insurance for the Earth”, beach cleaning initiative launched by the Life Insurance Association, China Life further expands service scope this year, touching areas like environment, visual-impaired, hearing-impaired, and animals. Employee can choose any area of interest for volunteer work, making charity work more diverse and fun. Furthermore, volunteer work can help employees not only see their self-worth but also cultivate cohesiveness and gratitude. China Life and employees work together toward a carbon-free, green, and sustainable future.

Love overcomes obstacles! China Life upholds “love and care” and extends warmth to every corner of the society, dedicating to the protection of disadvantaged groups. Recently, China Life President Stephanie Hwang led a group of volounteers to visit the Maria Social Welfare Foundation’s “Maria Young Happy Sock Store” in Taichung. The one-day “manager internship” let all participants experience the daily work of the foundation’s youths. And China Life’s “One Policy, One Blessing” charity contribution from the previous year was also passed to the Foundation in the one-day event, making China Life’s “Partnership Charity”the warmest power flowing around the society.

China Life adheres to its value proposition of “customer centricity” and implements the corporate culture of “fairness, empathy and treating customers as oneself” in every detail of products and services. The Company is devoted to fulfill its long-term commitment to the consumers and thinks outside of the box. Taking the principles of treating customers fairly and financial friendliness as a starting point, the Company combines ESG’s “social engagement” with its corporate spirit, “We Share We Link” to develop innovative "partnership charity" model. This approach connects local NPOs, internal employees and customers across different ethnic groups and generations, jointly expanding the inclusive value of the life insurance industry and creating a mutually beneficial society. One of the best examples of "partnership charity" model is an initiative launched by China Life at the end of 2022, “One Policy, One Blessing” to help the mentally- and physically-challenged individuals of the Maria Social Welfare Foundation.

Taipei, 26 April 2023 – Have you ever looked into an insurance, but found it difficult to understand all the complex wording and terminology of those minuscule writings on DMs? China Life adopts a customer-centric approach and places emphasis on the policyholders’ needs, rights, and interests. To help the public better understand their own protection needs, starting from 2022, China Life has enlarged the wording of its product DMs, making them easier to read. In 2023, the Company took things to the next level and used the U.S.E.R. principle (Understanding, Simple & Easy, Readability) to promote plain language movement, including industry-first simplication of insurance fine-prints. DMs are written in plain language and have visual images to help people better understand products. Furthermore, a straight-forward product description page is put on the Company website. The goal of these measures is to help our clients fully understand their protection needs as well as making them easier to find the most suitable insurance product for themselves and their family.

Taipei, 11 April 2023 – To strengthen the Board’s oversight and management of the sustainability-related issues, China Life leads the industry to upgrade the “Corporate Sustainable Development Committee” to a functional committee under its Board of Directors. The committee will report to the Board on a regular basis. This way, sustainability governance can be more deeply tied to the Board governance and sustainable development strategies can be more completed. Through injecting sustainability governance into corporate culture, these sustainability visions can be top-down introduced to each and every operation and business node, and become part of the employees’ DNA, creating long-term value for all stakeholders. China Life continues working toward the goal of becoming “the most recommended and trustworthy life insurer” and collaborating with parent company, CDF to realize the promises of implementing sustainability operation and achieving a net-zero asset portfolio by 2045. China Life takes the extra mile to establish six functional teams focusing on “Corporate Governance”, “Social Philanthropy”, “Environmental Sustainability”, “Responsible Finance”, “Client Relations”, and “Employee Wellbeing” to cover all aspects of sustainable finance. These functional teams can help integrate these themes into businesses and align with the functional teams on CDF-side to foster better collaboration and communication. The goal is to realize the social responsibility which the Group holds as a corporate citizen in the society.

Taipei, 06 April 2023 – “We not only listen to our policyholders’ voices, but also care about their health!” China Life, with a customer-centric approach, provides various insurance products to help customers diversify potential risks in life. Moreover, the Company actively lanuches campaigns for promoting Treating Customers Fairly and financial friendliness, extending insurance coverage from post-risk claims to preventive health promotion, as well as facilitating further cooperation with the medical care systems and health promotion business in the healthcare industry. To encourage policyholders to engage in regular exercise and embrace a healthy and happy life, recently China Life announced its partnership with World Gym (the international fitness franchise with branches all across Taiwan). An agreement of cooperation was signed by China Life President Stephanie Hwang and World Gym Taiwan CEO John Caraccio. Together, both entities will co-create a new model of health and welless services.

Taipei, 30 March 2023 – In order to raise awareness of climate change and extreme weather events, China Life and China Development Financial responded to Earth Hour launched by the World Wildlife Fund (WWF) by going dark for one hour from 8:30 p.m. to 9:30 p.m. on March 25. The headquarters and branches turned off all non-essential lights, a concrete action to prove their determination to reduce carbon emissions. The Company aims to exert its influence and call on the public that each one of us, regardless of age, gender, and background, is capable of and is responsible for changing the Earth for the better under climate change. We should change our Earth-consuming lifestyle and live a low-carbon life to safeguard the future of us and the next generation.

Taipei, 21 March 2023 – “We listen intently, and rapidly respond to customers’ feedback by offering the right solutions.” As an industry leader, China Life has exceeded customers’ expectations in terms of customer experience thanks to its Net Promoter Score (NPS) feedback platform, innovative customer experience engineer team, and corporate service culture. According to last year’s survey conducted by an internationally-renowned market research company that worked with multinationals like Apple, Google, Nike, etc., China Life’s NPS performance ranking improved from 5th to 1st for the year of 2022. Higher NPS means that customers are more likely to recommend China Life to family and friends. China Life continues to use innovative approaches to drive service culture transformation, and for four consecutive years, the Company was recognized for its execellence in the “Treating Customers Fairly Principles Evaluation.” It is one of the few insurers within the industry to receive “Excellence” in evaluation every year. Whether its product planning or service optimization, China Life embraces feedback and seeks improvements to satisfy the diverse needs of its customers, working its way toward becoming “the most recommended and trustworthy insurance company.”

Taipei, 01 Marh 2023 – When all you can see is darkness, how do you find the information you need? The services we take for granted may become daily challenges for the visually impaired. China Life understands the difficulties of navigating the digital world for the visually impaired individuals, and treats its customers like family. The Company’s "i-Life" app, which won the National Brand Yushan Award for Best Product last year, has once again made headlines in 2023. It has passed the app accessibility certification from the Taipei Parents’ Association for the Visually Impaired, making China Life the first insurance company in Taiwan to receive this professional certification. Such recognition further validates China Life's commitment to using technology to bridge the digital divide and promote the culture of Treating Customers Fairly.

Taipei, 20 February 2023 - China Life has achieved great results in the transformation of its business distribution channel. For 2022, the number of China Life’s registered agents increased by 1,214, the largest growth among life insurers. Despite unfavorable external conditions during the pandemic, China Life’s no. of sales agents has increased for four years in a row, becoming the 4th largest life insurance sales force in Taiwan. In addition to talent recruitment, China Life also took proactive action in nurturing and retaining talent. For 2022, China Life’s sales agents’ retention rate reached 86.6%, the highest among the top 5 life insurers. For every 100 sales agents, 86 have chosen to continue working with China Life. Such high retention rate indicated that China Life has successfully become the employer of choice, reflected in several aspects, such as training, marketing, organization expansion, and sales force advancement, so as to gradually move toward “the most recommended and trustworthy life insurance company.”

Taipei, 09 January 2023 – Lunar New Year holiday is around the corner and scam groups are lurking in the dark, ready to pull their scamming tricks. “Uncle! We have talked for so long and still you don’t know who I am?” “Grandma, trust me! This investment is a guaranteed cash cow.” One phone call from a scammer pretending to be the elderly’s close one or one scamming message can possibly turn their red envelopes or even life savings into year-end bonus for scam groups! China Life is well aware the evolving scamming tricks and understands that it is hard for the elderly to keep up. Therefore, the best anti-scam approach is to build up awareness in everyday life. Besides an educational area that provides financial and anti-scam info for the elderly on the official website, China Life has set up volunteering groups and worked with local organizations to hold more than 10 anti-scam workshops. Through easy-to-understand and fun course design, China Life has helped hundreds of people living in remote areas and in indigenous tribes, as well as underprivileged elderly who are left behind to understand more about scams and better protect themselves.

Taipei, 06 February 2023 – Domestic scams are hard to stamp out. According to statistics published by National Police Agency, scam case number hit a 10-year record high in 2022. Among the scammed, the number of victims over 60 has increased by 35% in recent five years and over-70s has grown by 128%. Taiwan will soon become a super-aged society. In response to this trend, protecting the elderly and the underprivileged from being scammed is a major focus of China Life’s promotion of fair customer treatment and elderly-friendly service. Given that these high-risk groups may fall into traps unknowingly because of factors like living remotely, limited mobility, and digital divide, China Life has worked with volunteers, police units, citizen groups, and organizations for vulnerable groups to hold anti-scam campaigns for the elderly. A series of educational events about insurance financial knowledge has been held and has reached people in cities and in remote areas. The purpose is to enhance financial literacy for rural population. China Life aims to become a contributor of financial inclusiveness and a guardian of people’s financial safety.

Taipei, 10 January 2023 – Organized by the Maria Foundation, the first ever crowd-funded ”Merry Young Happy Sock Shop” was recently launched in Taichung. Mayor Shiow-Yen Lu was invited to cut the ribbon and the sock shop even received orders from customers. China Life approves of the Maria Foundation’s philosophy and worked with the foundation to launch co-branded environmentally friendly renewable socks. The Company purchased 3,000 pairs for employees, becoming the first partnering enterprise to place customized orders. Fund-raising has become difficult for many social welfare foundations during the pandemic. As a long term welfare partners of the Maria Foundation, China Life launched the “One policy, one blessing” campaign and placed extra orders, giving blessing and warmth during the cold winter. China Life has long supported the Maria Foundation and helped the mentally disadvantaged in terms of increasing their soft skills and helping them seek comfort through art classes. In addition, China Life has provided facility funds for the severe-impairment services, ensuring more comprehensive services for close to a hundred mentally disadvantaged individuals. Moreover, China Life has offered support in reconstructing the historical photograph wall, displaying the foundation’s efforts and enhancing social exposure. China Life hopes to leverage its financial influence to encourage the public to support the disadvantaged and continues to work with its social welfare partners to achieving sustainability and prosperity.

Taipei, 04 January 2023 – Through its customer-centric strategy, China Life continues to enhance its customer service quality by upholding “fairness, empathy and treating others we would ourselves.” In the first “Taiwan Best Customer Center Award,” the organizer adopts the mystery-shopper approach to assess the quality of the financial service sector. China Life won the silver prize of the life insurance category for the Company’s rich and clear information on its official website, speedy response of messages, as well as user-friendly self-service functions. In addition, at the “2022 The Best Service In Taiwan Award,” China Life won the silver prize too, making the Company the only life insurer to win both prizes acknowledging customer service perfomance. It is a testament to China Life’s committment in listening to customers’ feedback and seeking continuous improvements. From product planning to service optimization, China Life is dedicated to satisfying customers’needs, offering caring and sensible insurance experience to its customers.